MobileActive.org

This paper examines the use of mobile phones, particularly the short messaging system or SMS, in promoting democratic governance - organizing institutional frameworks to achieve democratic ideals. The objective of this paper is to document how mobile phones is being used to promote popular participation in Philippine politics.

The paper looks into the various SMS-based services that enhance citizen participation. Specifically, SMS services that provides the following were examined: 1) Provision of Public Information; 2) Delivery of Public Service; 3) Amplifying Voice; 4) Vigilantism. 5) Elections and 6) Mass Action and 7) Developing Political Accounts.

Previous studies of SMS in government show that over half of Philippine government agencies use SMS-based services. Most of these national government agencies use SMS as a mechanism for providing information and receiving feedback. In a few instances SMS is used to enhance the delivery of public services.

The notable examples of SMS-based services that provide information are the Department of Agriculture’s Presyo and Panahon Text and the Department of Trade and Industry’s TextDTI. The PAYBIR is an SMS-based service that allows citizens to pay taxes through their cell phones. The Office of the President’s TXTGMA and the office of Marikina Mayor’s TXTMCF elicit complaints, comments and suggestions from constituents. These two are examples of SMS-based services that amplify the citizens’ voice. On the other hand, the DILG’s Patrol 117 is an example of a government service that promotes citizen participation in crime prevention.

The role of SMS in elections as well as its role in mobilizing political action is also discussed. Examples of how text messaging was used as the medium for organizing rallies, spreading information, and stating political positions were given. The discussion on how SMS help develop political account or interpretation of current events was considered through an analysis of political jokes spread through SMS.

While the focus of the paper was on how SMS is being deployed to promote citizen participation, it was noted that SMS is also used in anti or counter-democratic projects.

In sum, this paper documents the role played by SMS in the overall effort at creating an effective set of rules for managing voluntary political exchanges in the Philippines.

Research has shown that traditional Internet has not been successful in alleviating social exclusion in developing country. Since a significant number of the population in developing countries use mobile phones, others have suggested that mobile internet may be the solution to the problem. However, to date there has not been empirical studies in developing countries to explore that possibility. This study aims therefore to explore whether the mobile Internet may be a viable option for addressing social exclusion in a developing country context. Data for the study was gathered using semi-structured interviews with socially excluded individuals and the data was analysed using thematic analysis. The findings of the study show that usage of mobile internet amongst the socially excluded is low mainly because internet-capable cell phones are still beyond the reach of the socially excluded and because of limited awareness of what mobile internet is and what it can achieve. The study also shows that while mobile internet has significant impact in addressing exclusion from social participation, its impact on economic as well political dimensions of exclusions is still limited.

This working paper is part of a series examining how the Internet influences democracy. This report is a narrative case study that examines the role of the Internet and mobile phones during Ukraine's 2004 Orange Revolution. The first section describes the online citizen journalists who reported many stories left untouched by "self-censored" mainstream journalists. The second section investigates the use of digital networked technologies by pro-democracy organizers. This case study concludes with the statement that the Internet and mobile phones made a wide range of activities easier, however the Orange Revolution was largely made possible by savvy activists and journalists wililng to take risks to improve their country.

Written largely through the lens of rich nations, scholars have developed theories about how digital technology affects democracy. However, primarily due to a paucity of evidence, these theories have excluded the experience of Sub-Saharan Africa, where meaningful access to digital tools is only beginning to emerge, but where the struggles between failed state and functioning democracy are profound. Using the lens of the 2007–2008 Kenyan presidential election crisis, this case study illustrates how digitally networked technologies, specifically mobile phones and the Internet, were a catalyst to both predatory behavior such as ethnic-based mob violence and to civic behavior such as citizen journalism and human rights campaigns.

The paper concludes with the notion that while digital tools can help promote transparency and keep perpetrators from facing impunity, they can also increase the ease of promoting hate speech and ethnic divisions.

This article explores the practice of ‘‘beeping’’ or ‘‘missed calling’’ between mobile phone users, or calling a number and hanging up before the mobile’s owner can pick up the call. Most beeps are requests to call back immediately, but they can also send a prenegotiated instrumental message such as ‘‘pick me up now’’ or a relational sign, such as ‘‘I’m thinking of you.’’ The practice itself is old, with roots in landline behaviors, but it has grown tremendously, particularly in the developing world.

Based on interviews with small business owners and university students in Rwanda, the article identifies three kinds of beeps (callback, pre-negotiated instrumental, and relational) and the norms governing their use. It then assesses the significance of the practice using adaptive structuration theory. In concluding, the article contrasts beeping with SMS/text messaging, discusses its implications for increasing access to telecommunications services, and suggests paths for future research.

Based on two experiences using mobile phones in Africa to address women’s rights and social development, the author tries to understand whether mobile technology will bring social progress to the economically poor of Africa.

The author first examines mobile phone use in the campaign for the Protocol on the Rights of Women in Africa, adopted by the African Union (AU)in 2003 and in need of ratification by 15 countries. The technical barriers to message transmission in the campaign and the message spamming that it attracted inhibited the success of this particular application of mobile technology but did not reduce the campaign effectiveness because the uniqueness of the cell phone campaign strategy drew a large amount of publicity for ratification.

In the second example, the UmNyango Project intended to promote and protect the rights of rural women in the province of KwaZulu Natal (KZN), South Africa, from domestic violence against women and landlessness amongst women. The project created "an SMS gateway through which messages could be distributed to all those enrolled in the project, and it enabled every individual to send messages to the organisers and to the local paralegal officers where they needed assistance with regard to any incidence of violence or threat to their access to land....In practice, the project found SMS to be prohibitively expensive, despite the fact that some level of subsidy was provided by the project towards the cost of SMS." The author states that, "Mobile phones, after all the hype, are like pencils, tools for communication.... Like all technologies, tools do not themselves do anything." He uses the example of SMS hate mail messages to support the position that effects of technology result from the underlying values and morals of its developers, not from the tools themselves, and concludes: "In capitalist societies, all technologies have the potential for magnifying and amplifying social differentiation. It is only through the imposition of the democratic will of citizens can this inherent tendency of technologies be overcome."

The Swedish International Development and Cooperation Agency (Sida) recently published a report that gives an overview of the current state of mobile phone applications for social and economic developments in East Africa. Drawing on successful adoption of mobile applications in the Philippines, this Sida report seeks to answer “what hinders the take off of m-applications for development in East Africa and what role donors play in the process.” While mobile phones is the one of the most widely accessible gateways for information in East Africa, with mobile penetration covering over 40% of the population, sustainable, scalable mobile services for social and economic development are limited. The report is supported by secondary data, statistics, and field work carried out in Kenya, Rwanda and Tanzania, along with numerous interviews, meetings and discussions with key stakeholders in East Africa. Major trends in mobile usage, barriers for increased use of m-applications, as well as opportunities for scaling are discussed.

Writing for a new media review is like writing history as events unfold. In a short time, this article will be out of date and perhaps no more than a few personal 2.0 snapshots taken of a slice of our lives circa 2009. Nevertheless, it is useful to draw a clear picture of how this medium is being used today, to define some of its emerging social properties, and to document and pay closer attention to its influence on our daily experiences and self-mediations. By self-mediations I refer to how each one of us decides his or her digital imprint: what we post online, whether they are videos, photographs, CVs, and the like. Due to the enormous quantity of content produced by users – now usually called prosumers – we should pay close attention to these
doings.

My focus will be on how camera phones affect how news is created and shared, reminding us of how closely the concept of ‘newsworthiness’ is linked to immediacy. Then I will briefly compare the camera phone video experience to the cinematic experience and discuss how film narrative and conventions have affected camera use for better or for worse. Finally, I will pose some open questions that touch on the academic and social value of the camera phone images, and on how contextualising them remains a crucial ingredient in all analysis. I will conclude by considering the visual impact that this handheld object is having on our lives and relationships.

Crowdsourcing, simply referring to the act of outsourcing a task to the crowd, is one of the most important trends revolutionizing the internet and the mobile market at present. This paper is an attempt to understand the dynamic and innovative discipline of crowdsourcing by developing a critical success factor model for it. The critical success factor model is based on the case study analysis of the mobile phone based crowdsourcing initiatives in Africa and the available literature on outsourcing, crowdsourcing and technology adoption. The model is used to analyze and hint at some of the critical attributes of a successful crowdsourcing initiative focused on socio-economic development of societies. The broader aim of the paper is to provide academicians, social entrepreneurs, policy makers and other practitioners with a set of recommended actions and an overview of the important considerations to be kept in mind while implementing a crowdsourcing initiative.

Presented here is an overview of the operational needs of NGOs and CBOs and the role information systems can play to increase their accountability and efficiency. Information systems need to fit the diverse operational needs of NGOs and CBOs, which include coordinating activities, training and monitoring staff, documenting results, accounting, reporting, decision making and learning, acquiring external information and encouraging community participation.

Unfortunately, there are gaps in information systems that impede the ability of NGOs to embrace ICT. To name a few, the lack of open, accessible, cross-platform mobile development tools, limited opportunities and resources provided to local small software companies to engage with NGOs, and the lack of long distance networking technologies to reach remote locations.

Two examples of technologies that were applied successfully are shared: Self Help MIS, an application to monitor activities of small microfinance organizations and credit groups and DigitalICS, an application for data collection used by agricultural cooperatives.  The author stresses that ICTs should be viewed as a tool to allow local change agents to be more effective and accountable and shows how computing is able to support local organizations by inspiring innovation, implementation and dissemination of projects, and measuring impact.

The same technologies that groups of ordinary citizens are using to write operating systems and encyclopedias are fostering a quiet revolution in another area - social activism. On websites such as Avaaz.org and Wikipedia, citizens are forming groups to report on human rights violations and organize email writing campaigns, activities formerly the prerogative of professionals. This article considers whether the participatory potential of technology can be used to mobilize ordinary citizens in the work of human rights advocacy.

Existing online advocacy efforts reveal a de facto inverse relationship between broad mobilization and deep participation. Large groups mobilize many individuals, but each of those individuals has only a limited ability to participate in decisions about the group’s goals or methods. Thus, although we currently have the tools necessary for individuals to engage in advocacy without the need for professional organizations, we are still far from realizing an ideal of fully decentralized, user-generated activism.

Drawing on the insights of network theory, the article proposes a model of “networked activism” that would help ensure both deep participation and broad mobilization by encouraging the formation of highly participatory small groups while providing opportunities for those small groups to connect with one another. Drawing on a series of interviews with human rights and other civil society organizations, the article recommends specific design elements that might foster a model of networked activism. The article concludes that although online activism is unlikely to replace some of the functions served by human rights organizations, efforts to create synergies between traditional and online efforts have the potential to provide avenues for real, meaningful, and effective citizen participation in human rights advocacy.

SMS or text messaging is a feature available on all mobile phones which allows a small amount of text to be sent between one user and another. Text messaging has become increasingly popular in recent years, particularly among youth, and it is being adopted by non-profit organizations as a communications channel.

This “quick start” guide is intended to demystify SMS and help get you set up to using text messaging in your work in the shortest possible time. The guide is not intended to serve as a comprehensive look at the use of SMS, but rather provides a short overview of SMS considerations and an introduction into how it works.