MobileActive.org

 This paper is a collection of five ethnographic reports examining the role of ICT in Uganda. The first is not particulalrly mobile focused and looks at how those who have access to internet in Uganda use it. The second report is about the ways ICT is changing print media. The third report focuses on the the opportunities ICT present for civil society and non-governmental groups. The next report outlines the way the ICT sector in Uganda was developed. The last report examines ways that ICT may be used in government accountability.

This report uses AudienceScapes data from a nationally representative survey of Zambia to focus on how people of various social groups access and use mobile communications. The report also showcases how the AudienceScapes survey data can help members of the development community to design and implement more effective programs in technological access, communications and information empowerment.

Beyond measuring basic access and use levels, this report works to answer several key research questions regarding the role of mobile phones in economic and social development in Zambia. These include but are not limited to; what is the potential for SMS-based information services as a development tool, is the mobile market beginning to reach disadvantaged parts of the population, what are the continued barriers to mobile phone access and use, who is using mobile money and is their greater market potential for these services?

The world is experiencing a major shift from an economy and society based on mass production to one based on knowledge creation. The book examines the range of educational experiences, practices, and issues and presents them in a way that can be used by decision makers crafting ICT policy in education. The book begins by considering the broader technological, economic, and social trends that have been sweeping the globe and moving toward an information economy and knowledge society. It examines the dramatic increase in capabilities and use of ICT and their related social and economic impact – positive and negative – in both developed and less developed nations.

The cases analysed in this publication are taken from different regions of the world – Africa, Arab region, Asia and Latin America – illustrating the global dimension of the changes that ICT bring to education systems and policies. The wide diversity offered by the selected countries - Jordan, Namibia, Rwanda, Singapore and Uruguay – in terms of economic and educational development, suggests that the issues at stake are not limited to a particular group of privileged countries. ICT can have a transformative effect on education regardless of the economic conditions, in very advanced school systems as well as in poorly resourced ones. The choice of the policy mix varies according to particular circumstances but the vision and the potential of ICT to transform education is universal. This is the key message that this publication attempts to articulate.

The dissemination and use of information and communications technologies (ICT) in schools has come to be seen by education policy-makers as a significant opportunity. They are attracted to the prospect that ICT can improve student achievement, improve access to schooling, increase efficiencies and reduce costs, enhance students’ ability to learn and promote their lifelong learning, and prepare them for a globally competitive workforce. As the power and capability of computers have increased, as they have become interconnected in a worldwide web of information and resources, as they provide a conduit for participation and interaction with other people, as they have become linked to other devices, and as their costs have come down, policy-makers, particularly those in developing countries, have come to see ICT as a viable, and even dramatic, way of responding to the multiple challenges that they face.

Once policy-makers consider making significant investments in ICT, a host of questions emerge: How many computers are needed in a school? Where should they be located? How should the network architecture be structured? How should the computers be distributed equitably? What additional resources are needed to support their use? What kind of training do teachers need to take advantage of these resources? How can they use them in their teaching? Are these uses effective? Are these even the right questions?

The position taken in this book is that while these questions represent important implementation issues, they are not the questions that should frame ICT policy. ICT can have a greater impact when the policies and programmes designed to implement them are crafted in the broader context of social and economic goals and when they are implemented in support of coordinated change of all the components of the education system, aligned to a vision of economic development and social progress – that is, when ICT policies and programmes support educational transformation.

Deploying and evaluating a new technology is a major challenge in ICTD research. Introducing new technologies can be hampered by a lack of cultural insight, poor or delayed feedback, and limited evaluation procedures, among other factors. 

This short paper offers a model for introducing technology in developing regions that mitigates these factors. We call these steps the “Huzzah method,” inspired by a quotation that rightly derides technology that is introduced from afar and poorly evaluated.

The paper also includes selected portions from other work on Tangaza, whose design, implementation, and analysis followed the Huzzah method.

We argue that access to prepay data will be as essential to the widespread adoption and use of the mobile internet in developing countries as access to prepay airtime is/was to the adoption of the mobile telephone.  In late 2009, we conducted a desk assessment of the availability of pre-pay (payas-you-go) data from the major operators in 53 African countries. In 36 cases we were able to identify at least one operator in each country which offered pre-pay data, and in 3 cases we could determine that no prepay data was available.  

Information available from operators was vague, incomplete, and hard to obtain, suggesting a threshold in general awareness and enthusiasm on the part of operators may not yet have been crossed. We describe an ongoing follow-up “crowdsourcing” activity underway to fill in information from the remaining 14 countries, and suggest topics for further research, both on the demand and supply sides of the prepaid data equation. 

Pulitzer Prize-winning journalist Nicholas Kristof argues that “in this century the paramount moral challenge will be the struggle for gender equality around the world.” In this paper, we present a design model for empowering low income women in the developing world, in ways that cut across individual application areas. Specifically, this model characterizes a possible trajectory for NGOs and women to engage with each other and among themselves – potentially augmented by technology – to help women escape from poverty.

The fieldwork components in this study took place over 15 weeks in three phases, with a total of 47 NGO staff members and 35 socio-economically challenged women in rural and urban India. Interviews and co-design sessions with seven proof-of-concept prototypes showed that women appeared to belong to five distinct stages of “growth” in striving towards independence. We report the technology design lessons from our co-design sessions to illustrate how user readiness, relationship building at the community and family levels, and integration with state, national and international level programs, should be taken into account in the broader context of intervention design.

The paper describes a collection of initiatives delivering support via mobile phones to small enterprises, small farms, and the self-employed. Using a review of 26 examples of such services currently operational in Africa, the analysis identifies five functions of mobile livelihood services: Mediated Agricultural Extension, Market Information, Virtual Marketplaces, Financial Services, and Direct Livelihood Support. It discusses the current reliance of such systems on the SMS channel, and considers their role in supporting vs. transforming existing market structures.

The paper suggests that research on the role of mobile telephony for socioeconomic development (M4D) draws on two frames. One frame stresses the relative freedom of telephone users to do whatever they choose. The other stresses how technologies and technology-led interventions are embedded in recursive, context specific relationships with user communities. Together these frames support M4D’s “dual heritage”. After detailing current M4D archetypes representing each heritage, the paper introduces a conceptual and practical synthesis, that is, large-scale platforms for distributed, semi-constrained interaction.

This paper considers two examples of such platforms—MXit, South Africa’s mobile social networking service and M-PESA, Kenya’s mobile money transfer system—including both anticipated and unanticipated consequences of operating “at scale” and beyond the confines of a controlled M4D intervention. Finally, this paper introduces implications of the dual heritage and of the rise of hybrid platforms for research and practice.

This paper describes an ongoing research project exploring the business practices of mobile entrepreneurs, specifically mobile food vendors, and the potential use of location aware and mobile phone-based application to support their information needs. Mobile food vendors are a ubiquitous phenomenon in the developing world and can be seen hawking their wares in carts, bicycles, or motorcycles.

In this paper we report findings from 28 interviews around business practices, challenges, personal histories, and economic wellbeing among mobile food vendors and 10 of their customers from five major Indonesian cities. Based on these findings, we point to characteristics and features of a mobile phone-based application that will enable these vendors to advertise their current location, accept orders from customers, enable customers’ recommendation of vendors, and inform fellow vendors of various special events.

In the context of the rapid growth of mobile phone penetration in developing countries, mobile telephony is currently considered to be particularly important for development. Yet, until recently, very little systematic evidence was available that shed light on the developmental impacts of mobile telecommunication. The Information and Communication Technology for Development (ICT4D) program of the International Development Research Centre (IDRC), Canada, has played a critical role in filling some of the research gaps through its partnerships with several key actors in this area.

The objective of this paper is to evaluate the case of mobile phones as a tool in solving development problems drawing from the evidence of IDRC supported projects. IDRC has supported around 20 projects that cut across several themes such as livelihoods, poverty reduction, health, education, the environment and disasters. The projects will be analyzed by theme in order to provide a thematic overview as well as a comparative analysis of the development role of mobile phones. In exploring the evidence from completed projects as well as the foci of new projects, the paper summarizes and critically assesses the key findings and suggests possible avenues for future research.

The study ascertained the level of usage as well as constraints to the use of information communication technologies (ICTs) among major stakeholders in the agricultural development process in Abia and Enugu States of Nigeria. Data for the study were generated from a sample of 110 respondents using structured interview schedule and questionnaire.

Findings indicate that majority (52.5%, 57.5% and 56.7%) of researchers; extension workers and farmers had high, moderate and low knowledge levels of available ICTs, respectively. Out of 24 information communication technologies in use among the respondents, 11 were frequently utilized by researchers, while only 4 and 3 of the facilities were frequently utilized by extension workers and farmers, respectively.

The study revealed major constraints to the use of ICTs to include lack of sufficiently trained computer personnel, lack of confidence in operating modern ICTs, erratic and fluctuating power supply, poor finance, lack of internet access in the rural areas and high cost of ICTs hard and soft wares, among others. The study concludes with the need to have a National Agricultural Extension Policy on the use of ICTs with major emphasis on access, availability and use.

Presented here is an overview of the operational needs of NGOs and CBOs and the role information systems can play to increase their accountability and efficiency. Information systems need to fit the diverse operational needs of NGOs and CBOs, which include coordinating activities, training and monitoring staff, documenting results, accounting, reporting, decision making and learning, acquiring external information and encouraging community participation.

Unfortunately, there are gaps in information systems that impede the ability of NGOs to embrace ICT. To name a few, the lack of open, accessible, cross-platform mobile development tools, limited opportunities and resources provided to local small software companies to engage with NGOs, and the lack of long distance networking technologies to reach remote locations.

Two examples of technologies that were applied successfully are shared: Self Help MIS, an application to monitor activities of small microfinance organizations and credit groups and DigitalICS, an application for data collection used by agricultural cooperatives.  The author stresses that ICTs should be viewed as a tool to allow local change agents to be more effective and accountable and shows how computing is able to support local organizations by inspiring innovation, implementation and dissemination of projects, and measuring impact.

This paper presents a development paradigm for Ethiopia, based on appropriate services and innovative use of mobile communications technologies via applications tailored for sectors like business, finance, healthcare, governance, education and infotainment.

The experience of other developing countries like India and Kenya is cited so as to adapt those to the Ethiopian context. Notable application areas in the aforementioned sectors have been outlined. The ETC ‘next generation network’ is taken into consideration, with an emphasis on mobile service offering by the Telco itself and/or third party service providers. In addition, enabling technologies like mobile internet, location-based systems, open interfaces to large telecom networks, specifically service-oriented architecture (SOA), Parlay/JAIN and the like are discussed.

The paper points out possible endeavors by such stakeholders like: telecom agencies and network operators; businesses, government and NGOs; entrepreneurs and innovators; technology companies and professionals; as well as researchers and academic institutions. ICT4D through mobile services and their role in bridging the digital divide by building a virtual ‘network economy’ is discussed.