Relief efforts are ongoing after a powerful 7.0 earthquake that struck Haiti yesterday. Mobile phones play a huge part in relief efforts today, from supporting donations, citizen media coming from affected areas, to emergency relief coordination. Here are some links and information you might find useful in responding to and learning more about the Haiti earthquakes.
Mobile Donations
[This section last updated 01/15/2010 12:59 pm]
Text message donations are exploding in the aftermath of the earthquake, similar to what happened in 2004 after the Indonesian Tsunami. $9 million has already been donated by noon on Friday January 15 just to the Red Cross via the 90999 number.
A list of all short codes to text to to donate on your phone bill in the United States:
Text HAITI to 90999 to donate $10 to the Red Cross for Haiti efforts. You can donate $10 up to three times, and 100% of the donations will reach the Red Cross Foundation. This effort is run by Mobile Accord.
Text RELIEF to 30644 to get automatically connected to Catholic Relief Services and donate money with your credit card.
Text CERF to 90999 to donate $5 to The United Nations Foundation.
Text DISASTER to 90999to donate $10 to Compassion International.
Text HAITI to 85944 to donate $5 to the Rescue Union Mission and MedCorp International.
A list of all the non-US short codes that we know are serving as donation lines.
Germany: text HAITI to 81190 to donate $5 (out of which $4.83 will go to Aktion Deutschland Hilft).
Denmark: text Katastrofe to 1231 to donate 150 kr, or call 90 56 56 56.
Canada: text HAITI to 45678 to donate $5 to the Salvation Army, again courtesy of the Mobile Giving Foundation.
Italy: text to 48540 to donate to the Italian Red Cross if you are on the WIND or 3 networks. If you are on Vodacom or TIM, text 48451 to donate EUR 2 (Telecom Italia users can also call this number). (ReadMore)
France: 80 222/Croix Rouge française, 80 333/Secours Populaire, et 80 444/Secours Catholique. One euro per SMS. (From a user)
Mexico: Telcel users can text 8888, donations will go to the Carlos Slim Foundation (Thanks @sorrelkydd)
A good source for ongoing communication information is the Ushahidi Situation Room. We reported about the Ushahidi map for Haiti (Ushahidi is a mapping platform for crowdsourced crisis information) earlier, and it is being actively updated by the situation room setup at Tufts' Fletcher School. The Ushahidi blog also lists many of the other map-based information collection systems that have been set up.
This morning, Erik Hersman posted a mobile network update (01/15/2010, 10:03am) on the Situation Room page saying "Digicel is at 50% Voila & Haitel at 75%." USA Today reported yesterday that Jamaica-based Digicel has had problems getting themselves into Haiti, and that "the network is severely congested 'because of the number of people making calls and trying to receive calls.'"
A story on MSNBC from yesterday details some of TSF's work in Haiti. From the article:
Telecoms Sans Frontieres is hooking up terminals to facilitate communications for U.N. relief workers in Haiti, and will eventually let Haitians make free two-minute phone calls to anywhere in the world. The group's U.S. representative, Paul Margie, said the biggest challenge isn't technology but security. "The security and logistics situation on the ground is pretty bad, so finding secure locations to do these things is hard," he told me.
[Following was the section as it was posted the day after the earthquake, 01/13/2010, ~1:00pm]
We are hearing that Digicel, one of the main mobile operators, is intermittently working as of right now, and satellite telephone services has allowed many first-responders and witnesses to report via skype on the devastation in Haiti. Digicel has also committed $5 million for relief efforts. [WSJ]
Port-au-Prince has been severely affected including critical services such as, electricity, water and phone lines. Communication appears to be almost impossible at this time, with phone lines down. Numerous buildings, including the United Nations building, are reported to have been seriously damaged.
Facing this humanitarian catastrophe, TSF has deployed an emergency team from the American base in Managua to provide a vital support in emergency telecoms. They are carrying satellite mobile and fixed telecommunications tools. Reinforcements will also be sent from TSF’s international Headquarters. In close contact with the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) and the European Commission’s Humanitarian Aid Department (ECHO), they are now flying to Saint-Domingue in order to rejoin Port-au-Prince as soon as possible.
At this stage there is very limited access because of debris and other obstacles on the roads. It seems that no communication can be made with the airport either, which is reported to be closed.
The Crisis Commons wiki is documenting some of the News, Data, and Communications efforts. In particular, they report about two mobile communication service efforts (they seek confirmation whether these are working yet):
Ushahidi - SMS:+44 7624802524 or email haiti@ushahidi.com
Twitter lists have become a quick-fire way to organize and aggregate information related to events and topics. Quite a few twitter lists have been set up by several news organizations after the Haiti earthquake. Here is a sample:
Barack Obama in speech to Americans this morning listed several ways in which the US government is trying to help relief efforts in Haiti:
Americans seeking info on family in Haiti should call 1-800-407-4747
Updates from the White House's efforts will be put on The White House Blog. From the Department of State, updates are coming on the official twitter-verified DipNote.
DipNote also says: Americans in Haiti can call the Embassy’s Consular Task Force at 509-2229-8942, 509-2229-8089, 509-2229-8322, or 509-2229-8672.
Live Blogs / Other semi-live coverage
Many blogs are covering the happenings live, and incorporating photos and videos coming in from citizen reporters in Haiti:
Reuters has a page offering live coverage of events. Includes picture reports coming in through twitter, as well as News from other sources.
CNN iReport, a citizen journalism effort, is aggregating citizen-submitted videos and photos on this page.
The Lede Blog at the New York Times has ongoing coverage.
NPR also has ongoing coverage on its Two Way blog.
We have also compiled some references for those interested in reading more about previous relief efforts and resources that might help organizations running relief efforts:
Reuters EIS is Emergency Information Services being developed by the Reuters Thompson Foundation in partnership with INSTEDD and UNICEF. INSTEDD has staffers deployed in Haiti to determined whether EIS might be useful there.
The Power of Social Media in Developing Nations data sheet 1048 Views
Author:
Amir Hatem Ali
Publication Date:
Jul 2011
Publication Type:
Report/White paper
Abstract:
On January 28, 2011, Egypt’s President, Hosni Mubarak, took the drastic and unprecedented step of shutting off the Internet for five days across an entire nation. His reason for doing so was simple: to halt the flow of communication and coordinated assembly taking place over social media platforms, like Facebook and Twitter. That Mubarak took this desperate step — which cost Egypt an estimated $90 million and outraged the international community — demonstrates the incredible power of social media. Mubarak’s decision to shut off the Internet took place after three days of demonstrations by tens of thousands of Egyptians. Although the demonstrations were centered in Cairo’s Tahrir Square (or “Liberation Square”), there were also substantial demonstrations in Alexandria, Mansoura, and Suez. The protesters expressed outrage over several issues, including state corruption, police brutality, and economic oppression. Their demand was clear: President Hosni Mubarak must leave the country.
Various groups, including April 6 Youth Movement, We Are All Khaled Said, National Association for Change, and Kefaya led a coordinated effort using social media platforms, including Facebook and Twitter, to spread a revolutionary message. Prior to the first day of protest, 85,000 Egyptians pledged on Facebook to attend “Revolution Day.” Similarly, April 6 Movement had over 90,000 members during the protests, and We Are Khaled Said had over 40,000 Facebook fans. In the two weeks leading up to and including the first few days of the protest, Egyptians created 32,000 Facebook groups and 14,000 Facebook pages. It is likely that a substantial number of the five million Facebook users in Egypt were in some way encouraged to attend the protests.
Harnessing the Mobile Revolution to Bridge the Health Education & Training Gap in Developing Countries data sheet 136 Views
Author:
Callan, Paul, Robin Miller, Rumbidzai Sithole, Matt Daggett, and Daniel Altman from Dalberg Global
Publication Date:
Jun 2011
Publication Type:
Report/White paper
Abstract:
This report for mHealthEd 2011 at the Mobile Health Summit focuses on the effectiveness of mHealth Education applications, analyzing at length the first wave of projects and the steps to be taken into consideration for further initiatives.
The first wave of mHealthEd applications for health workers – most introduced within the last 4 years and some of which are 7 presented in this report – include ones which enable workers to learn new treatment procedures, test their knowledge after training courses, take certification exams remotely, look up information in medical reference publications, and trade ideas on crucial diagnostic and treatment decisions. It is too early to test for impacts on health outcomes, but projects suggest that mHealthEd applications are improving the provision of care and levels of knowledge. Improved training can also increase job satisfaction and reduce attrition rates for healthcare workers.
"The World Bank is a vital source of financial and technical assistance to developing countries around the world. Our mission is to fight poverty with passion and professionalism for lasting results and to help people help themselves and their environment by providing resources, sharing knowledge, building capacity and forging partnerships in the public and private sectors. We are not a bank in the common sense; we are made up of two unique development institutions owned by 187 member countries: the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA).
Each institution plays a different but collaborative role in advancing the vision of inclusive and sustainable globalization. The IBRD aims to reduce poverty in middle-income and creditworthy poorer countries, while IDA focuses on the world's poorest countries.
Telecom Regulatory Authority of India: Consultation Paper on Certain Issues relating to Telecom Tariffs data sheet 2002 Views
Author:
Bhawa, Mahanagar Doorsanchar.
Publication Date:
Oct 2010
Publication Type:
Report/White paper
Abstract:
Service providers periodically publish different tariff offers with the objective of both customer acquisition and customer retention. Transparency in the provision of telecommunication services and tariff offers has always been and continues to be of prime concern to the Authority. TRAI has in the past taken several steps to enhance transparency in tariff offers.
The Authority, however, is receiving several complaints and representations from consumers and their representatives seeking further effective transparency measures. In view of the increased competition as well as the spread of telecom activity to rural areas, the relevance of having a more transparent regime for tariff offerings cannot be overemphasised. At the same time, service providers and their associations have also raised certain concerns. This consultation paper brings out various issues that have a bearing on telecom tariff offers.
Access to basic health service is limited in rural areas of Bangladesh, where 80% of the total population lives. For instance, 35% of doctors and 30% of nurses are located in four metropolitan districts where only 14.5% of the population lives. Most of the rural people are physically remote from the qualified health care providers. Two major mobile phone service providers in Bangladesh have initiated mobile health care help line service s nationwide as a remedy in this case. Since there is much hope of mobile phones to be used for basic health care services for populations living in rural areas, this research aims to evaluate how far such interventions reached for the improvement of health care in those communities. Through an interpretive case-based research strategy, our field studies uncover enthusiasm from the rural people towards availing health help line services and the intervention's contribution to improved health-seeking behavior.
mHealth: New Horizons for Health Through Mobile Technologies data sheet 1595 Views
Author:
World Health Organization (WHO)
Publication Date:
Jan 2011
Publication Type:
Report/White paper
Abstract:
The use of mobile and wireless technologies to support the achievement of health objectives (mHealth) has the potential to transform the face of health service delivery across the globe. A powerful combination of factors is driving this change. These include rapid advances in mobile technologies and applications, a rise in new opportunities for the integration of mobile health into existing eHealth services, and the continued growth in coverage of mobile cellular networks.
According to the International Telecommunication Union (ITU), there are now over 5 billion wireless subscribers; over 70% of them reside in low- and middleincome countries. The GSM Association reports commercial wireless signals cover over 85% of the world’s population, extending far beyond the reach of the electrical grid.
For the first time the World Health Organization’s (WHO) Global Observatory for eHealth (GOe) has sought to determine the status of mHealth in Member States; its 2009 global survey contained a section specifically devoted to mHealth. Completed by 114 Member States, the survey documented for analysis four aspects of mHealth: adoption of initiatives, types of initiatives, status of evaluation, and barriers to implementation. Fourteen categories of mHealth services were surveyed: health call centres, emergency toll-free telephone services, managing emergencies and disasters, mobile telemedicine, appointment reminders, community mobilization and health promotion, treatment compliance, mobile patient records, information access, patient monitoring, health surveys and data collection, surveillance, health awareness raising, and decision support systems.
Today's news covers a new Android app development contest in Sub-Saharan Africa, Libya's rebel-created cell network, a look at how Android has become the fastest-growing mobile OS, a study on how mobile owners listen to music on mobile devices, and the growth of mobile Internet in South Africa.
Are you an app developer in Sub-Saharan Africa? Google has launched an Android Developer Contest – there are three competition regions (West and Central Africa, East Africa, and Southern Africa) and three categories (Entertainment/Media/Games, Social Networking/Communication, and Productivity/Tools/Lifestyle). Check out the competition's page to learn more – submissions open on June 1st and are due by July 1st.
After Libyan government forces disabled mobile and Internet services in March to cut off rebels' communication, a group of expatriates set up a new cell network outside of government control. Read the Wall Street Journal's in-depth coverage of the creation of the system here.
Extending the Technology-Community-Management Model to Disaster Recovery: Assessing Vulnerability in Rural Asia data sheet 1237 Views
Author:
Chib, Arul and A.L.E Komathi
Publication Date:
Jan 2009
Publication Type:
Report/White paper
Abstract:
The recent increase in natural disasters has a significant impact on the lives and livelihoods of the poor in Asia. The spread of information communication technologies (ICTs) in this region’s rural areas suggests the potential of technologies to enhance recovery efforts. While many ICT initiatives have been implemented to aid disaster management, from providing early warning to immediate relief, there exists a gap in the theoretical understanding of the role of technologies in disaster recovery and rehabilitation.
We propose a conceptual framework for understanding the implementation of ICTs in recovery operations, drawing attention to vulnerability reducing potential of the initiatives. We review theories on ICT use in disaster management, and propose the Extended Technology-Community-Management model focusing on vulnerability assessment for the design and implementation of ICT programs for development in rural areas. We illustrate this model using case studies from ICT deployments in post-disaster Asia, particularly India, Indonesia, Sri Lanka and China, and suggest implications for theory and practice.
Texting to 9-1-1: Examining the Design and Limitations of SMS data sheet 1594 Views
Author:
4G Americas
Publication Date:
Oct 2010
Publication Type:
Report/White paper
Abstract:
This analysis focuses on SMS as a means to contact 9-1-1 emergency services, with a goal to provide a view of the capabilities, limitations, threats and vulnerabilities of this means of communications. There are millions of SMS messages sent each day and there is a perception that SMS is reliable; however, SMS was never designed as a reliable means for life-saving critical communications. SMS was designed to be secondary to voice calls and was never designed to provide the full and robust communications citizens have come to expect with voice calls. SMS has significant limitations and shortcomings that do not make SMS suitable for emergency communications, especially under life threatening conditions. In conclusion, there are significant limitations inherent in the design of the current Short Message Services which make it impractical to be used for emergency service. However, the industry is fully aware that it is important to address the requirements for people with disabilities as soon as possible. To that end, it is recommended that techniques which are readily available today, such as silent 9-1-1 calls, along with accelerating research and development into emerging technologies such as TTY Emulation, be undertaken while the next generation systems are being designed.
A new report from the Knight Foundation analyzes how new technologies were used to aid in the recovery of the earthquake in Haiti. The report -- Media, Information Systems and Communities: Lessons from Haiti -- suggests that the events mark "the beginning of a new culture in disaster relief" in which new and hybrid technologies, including mobile phones, are used to support rescue and relief efforts.
The report mentions a numnber of uses of mobile technology, including:
Interactive maps and SMS helped search-and-rescue teams find people in need of supplies
SMS messages broadcast critical information to Haitians
Hybrid approaches in which mobile technology was used in conjunction with radio
Today's Mobile Minute brings you news on the state of the mobile web, California's plan to be the first state with a mass mobile alert system, Cisco's (rumored) move to buy Skype, a guide to installing PercentMobile on different platforms, and results from a study on the effects of SMS reminders for taking birth control pills.
March Hare Communications Collective, Inc. (MHCC) is a volunteer mutual benefit corporation that is dedicated to promoting emerging communications technology for the use of public organizing of grass-roots groups and non-governmental organizations. The focus of the March Hare Communications Collective, Inc. is to develop new, secure and open software to be used with existing technologies that will aid community and grass-roots coordination, social networking and organization specifically using mobile technologies. In addition March Hare Communications Collective, Inc. seeks to provide educational materials and trainings on how to use mobile technologies in a safe and effective manner that meets the needs of the user groups. March Hare Communications Collective, Inc. seeks to be a depository of both technologies and information regarding the innovative use of mobile technologies to promote social justice in the US and internationally by grass-root/community groups.
Today's Mobile Minute features links on fundraising with QR codes, a survey report on how audiences get information, a breakdown of how journalism is changing due to mobile phones, the announcement of a clearer definition of mobile broadband, an open-source, solar-powered mobile network, and five cross-platform mobile development tools.
Crowdsourcing Critical Success Factor Model data sheet 3048 Views
Author:
Ankit Sharma
Publication Date:
Jan 2010
Publication Type:
Report/White paper
Abstract:
Crowdsourcing, simply referring to the act of outsourcing a task to the crowd, is one of the most important trends revolutionizing the internet and the mobile market at present. This paper is an attempt to understand the dynamic and innovative discipline of crowdsourcing by developing a critical success factor model for it. The critical success factor model is based on the case study analysis of the mobile phone based crowdsourcing initiatives in Africa and the available literature on outsourcing, crowdsourcing and technology adoption. The model is used to analyze and hint at some of the critical attributes of a successful crowdsourcing initiative focused on socio-economic development of societies. The broader aim of the paper is to provide academicians, social entrepreneurs, policy makers and other practitioners with a set of recommended actions and an overview of the important considerations to be kept in mind while implementing a crowdsourcing initiative.
Kerala State Information Technology Mission (KSITM) is an autonomous nodal IT implementation agency for Department of Information Technology, Government of Kerala which provides managerial and technical support to all the ICT initiatives in Kerala KSITM's primary responsibilities are: 1. Interfacing between the Government and the industry 2. Interacting with potential investors 3. Strengthening the IT / ITES industry base 4. Holding promotional campaigns for hard selling the state. 5. ICT dissemination to bridge the digital divide 6. E- Governance 7. Developing Human Resources for IT & ITES 8. Advising the Government on policy matters Kerala State IT Mission is a team of professionals from the industry and the Government and is headed by the Director, with the Secretary - IT as the Chairman.
The Mobile Phone and the Public Sphere data sheet 4608 Views
Author:
Janey Gordon
Publication Date:
Jun 2009
Publication Type:
Journal article
Abstract:
This article seeks to explore the influence of the mobile phone on the public sphere, in particular with regard to its effect on news agendas, gatekeepers and primary definers. Using the examples of the Chinese SARS outbreak (2003), the south-east Asian tsunami (December 2004), and the London bombings (July 2005), the author questions the extent to which the mobile phone is challenging conventional and official sources of information.
At times of national and personal calamity, mobile phone is used to document and report events from eyewitnesses and those closely involved. Using multimedia messages (MMS) or text messages (SMS) to communities of friends and families, as well as audio phone calls, mobile phone users may precede and scoop official sources and thwart censorship and news blackouts. They can also provide valuable evidence of what actually occurred. Users are able to take pictures and short films and transmit these rapidly to others along with reports of what is happening where they are; they are also able to access other media broadcasts and the internet. They are what have become known as `citizen journalists'.
The evidence suggests that mobile phone usage is contributing to the public sphere and in some instances is circumventing official repression or inadequate information. There is also an indication that the `mobcam' is capturing images that would otherwise be lost. However, the mainstream media has been quick to take advantage of this citizen journalism and mediate it within its own parameters.
In the days following the devastating earthquake in Haiti in early January 2010, aid workers arrived on the island to offer medical and technical support. With the capital, Port-au-Prince, suffering the brunt of the destruction, transporting supplies and people over destroyed roads proved difficult. Communications technologies, in an immediate post-disaster environment, are critical for aid workers to coordinate relief supplies and to deliver post-disaster care.
As part of a "Mobile Telemedicine" initiative undertaken by the Millennium Villages Project in Ghana, I have been researching and documenting existing software platforms that enable and support remote consultation activities.
Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve patients’ health status or for educational purposes. It includes consultative, diagnostic, and treatment services.
Mobile health information technology (mHealth) typically refers to portable devices with the capability to create, store, retrieve, and transmit data in real time between end users for the purpose of improving patient safety and quality of care.
The Vodafone Americas Foundation is announcing the last call for nominations for the second annual Wireless Innovation Project, a competition to identify and reward the most promising advances in wireless related technologies that can be used to solve critical problems around the globe. Proposals will be accepted through February 1, 2010, with the final winners announced on April 19, 2010 at the annual Global Philanthropy Forum in Redwood City, California.
Qton provides development and government organisations in the emerging markets with appropriate mobile and web based applications.
With extensive experience in mobile applications and software development Qton has a knowledgeable team committed to supplying affordable and effective solutions.
Aim
To assist organisations achieve their aims by enabling basic mobile phones to:
Mobile Cell Broadcasting for Commercial Use and Public Warning in the Maldives data sheet 3534 Views
Author:
Natasha Udu-gama
Publication Date:
May 2009
Publication Type:
Report/White paper
Abstract:
The Maldives is prone to a number of hazards including tsunamis, earthquakes, flash floods, tidal waves, thunderstorms, tornadoes and waterspouts, strong winds, and drought. The December 2004 tsunami affected many of its islands and wrought considerable devastation to its infrastructure, particularly telecom. Not only did it destroy shelters, but it affected five major nodes, disrupted service to 13 atolls (163 islands), destroyed power systems and batteries, and damaged radio equipment.
Maldives, a country of 1,192 islands and 290,000 citizens, is highly dependent on its natural resources. Along with tourism, which provides more than 30 percent of the country’s income, fisheries and agriculture are essential to livelihoods on the country’s 199 inhabited islands.2 Can early warning help save lives? The need for early warning has become greater since the tsunami and the growing threat of the atoll nation receding under a rapidly increasing sea level.3 These claims are further reinforced by a study conducted by RMSI for UNDP Maldives that “It is estimated that Male will be inundated by 15 per cent by 2025 and 50 per cent by 2100 due to climate change and consequent sea level rise”.
Therefore, early warning is essential in timely notification of alerts so that the general populace may be able to take the necessary precautions. In the case of the Maldives, if an early warning is introduced, it must be able to reach all of the outlying islands including tourists on resorts. With mobile phones quite ubiquitous, it may be an ideal time to introduce an emerging technology – cell broadcasting – for public early warning.
Mobile Services and ICT4D: To the Network Economy - Bridging the Digital Divide, The Ethiopian Case data sheet 4382 Views
Author:
Naod Duga
Publication Date:
Aug 2009
Publication Type:
Journal article
Abstract:
This paper presents a development paradigm for Ethiopia, based on appropriate services and innovative use of mobile communications technologies via applications tailored for sectors like business, finance, healthcare, governance, education and infotainment.
The experience of other developing countries like India and Kenya is cited so as to adapt those to the Ethiopian context. Notable application areas in the aforementioned sectors have been outlined. The ETC ‘next generation network’ is taken into consideration, with an emphasis on mobile service offering by the Telco itself and/or third party service providers. In addition, enabling technologies like mobile internet, location-based systems, open interfaces to large telecom networks, specifically service-oriented architecture (SOA), Parlay/JAIN and the like are discussed.
The paper points out possible endeavors by such stakeholders like: telecom agencies and network operators; businesses, government and NGOs; entrepreneurs and innovators; technology companies and professionals; as well as researchers and academic institutions. ICT4D through mobile services and their role in bridging the digital divide by building a virtual ‘network economy’ is discussed.
