mobile media toolkit

Mobile Journalist on an SD Card: We're a Finalist!

Posted by MelissaUlbricht on Nov 11, 2011

Ashoka Changemakers announced this week the 11 finalists for the Citizen Media competition. Our project, the Mobile Journalist on an SD Card, is among the finalists! 

The competition asks for promising innovations to boost media access and participation around the world. Media helps connect people, gives voice to ideas, and equips inidviduals with knowledge to improve their lives and communities.  Finalists were chosen from a pool of 426 entries from 75 countries.

Mobile Journalist on an SD Card

Our entry from the Mobile Media Toolkit is the Mobile Journalist on an SD Card. We think one of the most promising and innovative ways to boost media access and participation around the world is via mobile phones. 

Most citizen journalists and reporters already use mobiles phones, but the sheer number of tools available makes it difficult to know the best way to use them. Mobile Journalist on an SD Card tests these tools with reporters working in the field, and then makes accessible the best of the tools for journalists and citizen journalists, downloadable and on micro SD cards ready to plug into any phone. Tools will be selected to work in varying situations, including low-resource reporting environments where Internet access is unreliable. 

All You Want To Know About SMS, But Were Afraid To Ask. Here's Your Chance.

Posted by MelissaUlbricht on Nov 02, 2011

PBS MediaShift is hosting a live chat on Twitter about the use of SMS technology by journalists, news organizations, radio shows and more around the world. In many developing nations Internet access is less prevalent, and the main means of interaction is with mobile phones and SMS. Many projects are using SMS to help connect communities to important news and information, and to create a feedback loop for programs.

The chat takes place on Nov. 2 at 10:30 am PT/1:30 pm ET/6:30 pm CET, hashtag #SMSChat.

MediaShift's executive editor Mark Glaser (@mediatwit) will be moderating the live Twitter chat on SMS use, with these special guests:

  • Melissa Ulbricht: MobileActive.org and the Mobile Media Toolkit (@MobileMediaKit)
  • Sean McDonald: FrontlineSMS (@McDapper)
  • Zach Peterson: Radio Free Europe/Radio Azadi (@zachprague)

How to follow the discussion:

To follow the discussion, please log on to Twitter and search for the #SMSchat hashtag. Glaser will be sending out questions to the guests and audience in the format of Q1, Q2, Q3, and if you want to answer them, please reply with the Q number as well as the hashtag #SMSchat. All participants will need to use the hashtag in every tweet so we can see that as part of the discussion stream.

The discussion will be archived on PBS Idea Lab on Thursday using Storify.

Help us spread the word! We'll make it easy:

If you'd like to tweet about the chat please use this language or something similar: Live Twitter chat about SMS and journalism, with @mediatwit, @MobileMediaKit, @McDapper, @zachprague, 11/2 at 10:30 am PT at #SMSchat

Swing Over to the Mobile Media Toolkit

Posted by MelissaUlbricht on Oct 21, 2011

The Mobile Media Toolkit is a new resource site with lots of content about how mobile tech can be used for reporting, news broadcasting, and citizen media.

The Toolkit content is available in English, Spanish, Arabic, and we are translating into Russian as well. We've been adding lots of helpful new content since our launch a few months ago. Here is a sampling: 

NEW How-To Guides:  The latest is on how to use Bambuzer to live stream content and engage with audiences. Michelle Li of WECT tells us how her newsroom uses Bambuser to share live video and engage with viewers. (And lets us in on what news anchors talk about, off-camera.) Check out the complete guide here.

NEW Case studies, for instance on how to use SMS and radio to engage with listeners in Uganda. No Internet? No problem. Using a new tool called TRAC FM, stations are able to poll listeners via SMS and share the results over the radio. Read the full case study here.

TIPS for the Mobile Journalist, (aka MoJo) such as this video on how to shoot and transfer content from a mobile phone to a tablet using basic hardware and software. For more, check out the Toolkit section on Creating Content (and getting it off) your mobile phone.

Mobiles: The Hub of a Global Information Society

Posted by MelissaUlbricht on Sep 30, 2011

A new report from the Center for International Media Assistance (CIMA) at the National Endowment for Democracy  “examines questions about how a global information society might look with mobile media devices at its hub.” The report, News on the Go: How Mobile Devices Are Changing the World's Information Ecosystem, is available for download here.

According to the report, at the end of 2010, more than 4 billion people paid for mobile serivce. By the end of this year, about 5 billion mobile phones will be in service in a world with 7 billion people. The report suggests that the implications of so many people having access to phones are many: for politics, for education, for economies, for civil society, and for news and information. 

While it offers several examples of mobile case studies in these various issue areas, the report focuses primarily on the growth of mobile Internet, and, hence, high-end smart phones over basic feature phones.

At MobileActive.org and on the Mobile Media Toolkit, we write often about the role of and potential for the basic feature phone. The CIMA report takes the stance that while 5 billion people will have access to mobile phones, by the end of this year “virtually every phone sold” will be a more high-end device.

Mobile Media Services at Sub-Saharan African Newspapers

Posted by MelissaUlbricht on Sep 13, 2011
Mobile Media Services at Sub-Saharan African Newspapers data sheet 1388 Views
Author: 
Kristina Bürén
Publication Date: 
Aug 2011
Publication Type: 
Report/White paper
Abstract: 

Published by the World Association of Newspapers and News Publishers (WAN-IFRA) and the African Media Initiative (AMI), this guidebook aims to help African newspapers implement mobile platforms.

Billed as a guidebook, and not a one-size-fits-all rulebook, the guide aims to help Sub-Saharan African news publishers develop and implement mobile services. The report is based on a series of on-site interviews with newspapers in Uganda, Kenya, and South Africa, including The Observer and the Daily Monitor in Uganda, The Standard and the Daily Nation in Kenya, and Grocott's MailMail & GuardianAvusa Group, and News24.comin South Africa.

See also this blog post with more information on the guidebook.


Making Media Mobile at Sub-Saharan Newspapers

Posted by MelissaUlbricht on Aug 09, 2011

A just-published guide from the World Association of Newspapers and News Publishers (WAN-IFRA) is all about making media mobile, specifically at newspapers in Sub-Saharan Africa. The full report is available for download here.

Billed as a guidebook, and not a one-size-fits-all rulebook, the guide aims to help Sub-Saharan African news publishers develop and implement mobile services. The report is based on a series of on-site interviews with newspapers in Uganda, Kenya, and South Africa, including The Observer and the Daily Monitor in Uganda, The Standard and the Daily Nation in Kenya, and Grocott's Mail, Mail & Guardian, Avusa Group, and News24.com in South Africa.

Though the primary audience of the guidebook is media managers, there are lessons and tips for anyone interested in the current state of and potential future for mobile print media in Sub-Saharan Africa.

We would have wished that there was a greater focus on online media as the guide is almost entirely focused on print. Given the fast growth of online media outlets in a number of African media markets, this is an unfortunate limitation. 

At the same time, the guide provides a detailed landscape of mobile telephony in Africa, including usage and infrastructure and access points (including SMS, mobile Internet and data, Sim Tool Kit, USSD, voice and interactive voice response). See explanations and examples of these access points in the Mobile Media Toolkit Glossary, here.

Using the Mobile Media Toolkit to Create Great Content

Posted by AnneryanHeatwole on Aug 04, 2011

MobileActive.org recently launched the Mobile Media Toolkit, a resource for professional journalists and citizen reporters who want to use mobile phones to create and share news about the world around them. If you want to learn more about using your phone as a media tool, the Mobile Media Toolkit has guides, how-tos, and real-world case studies that can help you learn the best tips, tricks, and tools for mobile reporting.

One of the sections of the Mobile Media Toolkit focuses on creating content – using a mobile phone for photography, audio, and video recording. The section focuses on basic feature phones and smartphones, so the content is applicable to a large number of users.

Creating Audio:

Mobile phones, as an audio medium, are excellent tools for creating audio content. From radio broadcasts, to podcasts, to audio slideshows, anyone can use a mobile phone for audio reporting. In order to use a phone for audio reporting, users can do any of three things:

  1. Use the calling function of the phone to leave an audio message on a service that records your call.
  2. Record audio directly onto your phone through its microphone.
  3. Use software or applications to record phone conversations.

While creating audio, it's important to have a good recording environment, which means minimal background noise and ambient sound (such as from air conditioners or fans in a room, or traffic in outdoor settings). Using an extrenal microphone (rather than the built-in mic on the phone) can help cut down on ambient noise as it picks up sound more directly. For recording phone calls, you should warn your interviewee first, as in many states and countries, it is legally required to tell someone before recording them.

Using mobile phones to record audio is simple and sharable, and should be a skill in the repetoire of any mobile journalist. The Mobile Media Toolkit has much more information on recording on audio, including how to edit audio, how to publish and share it, and case studies on how different organizations around the world are using mobile audio reports.

Creating Video:

Videos are a great way to document the world around you, and the ubiquity of mobile phones with video capabilities means that the opportunity for journalists and citizen reporters to capture great video is always growing.

Creating good videos off a mobile phone can add a dynamic boost to news reports, or present a stand-alone story. When recording video, try to some of the Mobile Media Toolkit's advice for creating videos:

  1. Hold the phone in landscape mode (held horizontally rather than vertically) while recording; most online video players are designed for landscape videos, so filming in this format means you'll get the most from the scene.
  2. Keep the camera stable; stability is key for smooth video. Use a tripod if you have one, if not, then steady your arms on something solid or film in a sitting or kneeling position.
  3. Use an external microphone for better sound quality.
  4. Check the lighting. If you're filming outside, keep the sun behind your subject; if filming inside, then make sure your subject is lit from multiple angles to avoid shadows. 
  5. Film on the highest resolution you have available – if you are not directly uploading/live-streaming the video from your mobile phone, you can always compress the video later on a computer when editing if you need a smaller file size.

There are several options for editing mobile videos; some phones (like the iPhone and the Nokia N series) have built-in editing packages, and smartphone users with iPhones or Windows phones can download third party editing applications. Users can also upload the videos to a computer for richer editing options.

Taking Photos:

Much of the advice for taking pictures is similar to the advice for taking good videos:

  1. Make sure you have lots of light on your subject to compensate for the small phone lens.
  2. Keep your phone stable in order to reduce blur.
  3. Keep the lens clean. The lens on camera phones can get dirty quickly as it is often less protected then the lens on a traditional camera. Remove dirt and debris so that your pictures aren't marred. 
  4. Try not to use the zoom on the camera; photos will be in a higher resolution if you move in to take the picture or later crop the photo in photo editing software.

The Mobile Media Toolkit has links to reviews of the best camera phones, helpful videos on taking good pictures, and advice on the kinds of editing applications and software.

The section also has information for reporting from smartphones, covering everything from how smartphones can be used for live and semi-live reporting, social media applications, personal management (such as taking notes, recording calls, or scheduling interviews), and a summary of applications for a variety of handsets (Symbian, RIM, Android, iPhone, and Windows).

To learn more, check out the Mobile Media Toolkit for more information on creating, editing, and sharing content with your mobile phone.

Drumroll, please... It's the Mobile Media Toolkit!

Posted by MelissaUlbricht on Jul 28, 2011

Introducing the Mobile Media Toolkit, the newest project from MobileActive.org that is all about Making Media Mobile.

The Mobile Media Toolkit helps you make sense of the growing role of mobile tech in media. The Toolkit provides how-to guides, mobile tools, and case studies on how mobile phones can (and are) being used for reporting, news broadcasting, and citizen media. We cover it all, from basic feature phones to the latest smartphone applications.

It's an exciting day for us here at MobileActive.org as we launch the Mobile Media Toolkit. For the last year we have been interviewing people, researching projects, and testing tools, to bring you this free resource. It is designed to help you evaluate and effectively deploy the right tools for reporting and sharing content on and to mobile devices.

Please visit the Toolkit. Share it with others. Add to it! It's available in English, Spanish, and Arabic.  So, please join us and say Welcome, Bienvenidos, and مرحبا to the Mobile Media Toolkit!

Join the Conversation on Mobiles in Citizen Media

Posted by MelissaUlbricht on Jul 27, 2011

Join New Tactics in Human Rights, MobileActive.org and others for an online dialogue on Using Mobile Phones for Citizen Media. The dialogue is starting tomorrow, and will conclude on August 2nd. 

The conversation takes place here.

With the growing use of mobile phones for citizen media comes new risks, challenges and opportunities. This online dialogue is a space to discuss stories, tactics, and resources for using mobile phones for citizen media, as well as a space to discuss mobile risk assessment and security. Jin the discussion on July 27 to share your stories, ideas and resources!  

You can find more information on how to participate here.

Designing with Mobile Digital Storytelling in Rural Africa

Posted by kelechiea on Jun 28, 2011
Designing with Mobile Digital Storytelling in Rural Africa data sheet 1379 Views
Author: 
Nicola J Bidwell, Thomas Reitmaier, Gary Marsden, Susan Hansen
Publication Date: 
Apr 2010
Publication Type: 
Report/White paper
Abstract: 

We reflect on activities to design a mobile application to enable rural people in South Africa’s Eastern Cape to record and share their stories, which have implications for ‘cross-cultural design,’ and the wider use of stories in design. We based our initial concept for generating stories with audio and photos on cell-phones on a scenario informed by abstracting from digital storytelling projects globally and our personal experience. But insights from ethnography, and technology experiments involving storytelling, in a rural village led us to query our grounding assumptions and usability criteria.

So, we implemented a method using cell-phones to localise storytelling, involve rural users and probe ways to incorporate visual and audio media. Products from this method helped us to generate design ideas for our current prototype which offers great flexibility. Thus we present a new way to depict stories digitally and a process for improving such software.


Reports from the Frontline: How Small World News Trains Citizen Journalists and Captures Footage from Libya

Posted by MelissaUlbricht on Jun 10, 2011
Reports from the Frontline: How Small World News Trains Citizen Journalists and Captures Footage from Libya data sheet 3206 Views

Armed with a few Kodak Zi8 cameras, 6 HTC Wildfire mobile phones, energy, expertise in training citizen journalists, Small World News is working to share stories from Libya with the larger world.

Small World News is on the ground in Benghazi training Libyans to capture and tell video stories of events in this volatile region. Along the way, the team has also captured footage that no other main stream media outlet has been able to get. MobileActive.org chatted late last night with Brian Conley, founder of Small World News, to hear how things were going. What we learned is that capturing and sharing stories from Libya is as much about technology as it is about establishing trust and connections with the journalists on the ground.

Small World News and Alive.in

Small World News is a documentary and new media company that provides tools to journalists and citizens around the world to tell stories about their lives. We wrote about Small World News last when it helped an independent Afghan news agency integrate mobile phones and SMS into news reporting. 

As part of its work in Libya, Small World News captures audio reports from individuals on the ground to broadcast to a larger international audience. It does this via Speak2Tweet, a collaborative project from Google, Twitter, and SayNow, which allows a caller to Tweet by calling a phone number and leaving a voicemail. 

Basic Information
Organization involved in the project?: 
Project goals: 

The goal is to build an effective and sustainable conduit for content produced by citizens about daily life in Libya that reaches a wider audience.

 

Brief description of the project: 

Small World News is on the ground in Benghazi training Libyans to capture and tell video stories of events in this volatile region.

Target audience: 

Small World News has a team of about a dozen men and women ranging in age from 16 to 30 years learning how to create video content.

Detailed Information
Status: 
Ongoing
What worked well? : 

For Small World News, capturing and sharing stories from Libya is as much about technology as it is about establishing trust and connections with the journalists on the ground. The team used platforms like Speak2Tweet and Unviersal Subtitles and also tapped into existing networks of people on the ground.

 

What did not work? What were the challenges?: 

Establishing trust and working in a stressful environment have been ongoing issues. Also, there have been technical challenges. The account for the team’s satellite equipment had not been activated, and they found out that credit had never been applied to it.

 


In Tanzania Media, Speak Up and Be Heard



Posted by MelissaUlbricht on Jun 01, 2011
In Tanzania Media, Speak Up and Be Heard

 data sheet 2194 Views

For the largest civil society media platform in Tanzania, back talk is good.

In fact, talking back is the objective of a new service at Femina HIP called Speak Up! The service aims to increase access of marginalized youth and rural communities and promote a participatory, user-driven media scene in Tanzania.

Femina HIP is the largest civil society media platform in the country, outside of commercial mainstream media. Products include print magazines, television shows, a radio program, and an interactive web site. Fema magazine, for example, has a print run of over 170,000 copies and is distributed to every rural region in the country.

Basic Information
Organization involved in the project?: 
Project goals: 

Speak Up! aims to increase access of marginalized youth and rural communities and promote a participatory, user-driven media scene in Tanzania.

Brief description of the project: 

Over the last few years, Tanzanian media outlet Femina HIP has encouraged its audience to connect and comment by sending letters, email, and SMS messages. Speak Up! is a service that offers a more automated, organized way to receive and respond to incoming SMS messages. The service is funded for one year. 

Target audience: 

The Femina HIP and Speak Up! target audience is marginalized youth and rural communities in Tanzania. Femina HIP with its media holdings reaches an estimated 10 million Tanzanians every year.

Detailed Information
Status: 
Ongoing
What worked well? : 

Femina HIP is already a popular media outlet in Tanzania. With its media holdings reaches an estimated 10 million Tanzanians every year. The Speak Up! service helps create a more more systematic and organized flow of messages from the Femina HIP audience. The service was built by a local wireless application service provider and works in collaboration with local mobile providers. With Speak Up!, Femina HIP is better equipped for two-way communication with the audience. 

What did not work? What were the challenges?: 

It has been challenging to help the audience understand how to send SMS to an automated service. If someone misses a space or spells a key word incorrectly, for example, the SMS is marked “invalid” and ends up in the trash box. Similarly, if people send a message that is over the 160-character limit of a text message, the second half of the message is also marked invalid. Another issue may be cost. While there is a cost to send a text message, sending an SMS to a shortcode actually carries a slightly higher cost.


Safer Photos: How to Remove Location Information from Mobile Images

Posted by MelissaUlbricht on Mar 10, 2011
Safer Photos: How to Remove Location Information from Mobile Images data sheet 11945 Views
Author: 
Melissa Ulbricht
Abstract: 

This article and screencast shows you how to remove location information from photos taken on a mobile phone.

Location

In a previous post, we described how to add location information to mobile content, including images and stories. For some reports, location information adds value, context, and interest to venue-specific reports. But today, we talk about how to remove that same location information. This is also detailed, step by step, in this screencast.


Covering Protest and Revolution: Lessons from Al Jazeera's Mobile and Citizen Media

Posted by MelissaUlbricht on Mar 02, 2011

Recent events in Tunisia, Egypt, and Libya have been on the minds -- and on the screens -- of people around the world.

News organizations are covering the events in innovative ways, and people have noticed. More generally, the role of social media itself in protests and revolutions is also being debated. But, as Charlie Beckett writes on his blog, let’s “put aside the silly debate about whether Twitter 'caused' revolution and look instead at how it helped tell the story.” Twitter is just one platform being used to help tell the story, as we see from our conversation with Al Jazeera, one of the most innovative newsrooms in the mix.

From Citizen Reporting to Media Conversation: How an Afghan News Agency Retools Mobile Technology

Posted by MelissaUlbricht on Oct 26, 2010

In Afghanistan, a documentary media company and an independent news agency have teamed up to integrate mobile phones and SMS into news reports. From election day text messages to stories of homemade airplanes, one news agency shows how a willingness to adapt mobile platforms to the landscape can contribute to a successful intersection of technology and media.

Small World News is a documentary and new media company that provides tools to journalists and citizens around the world to tell stories about their lives. Pajhwok Afghan News is an independent news agency headquartered in Kabul with eight regional bureaus and a nationwide network of reporters delivering stories in Dari, Pashto, and English. Together, the two launched Alive in Afghanistan, a website originally meant to showcase reports from the 2009 election in Afghanistan.

From Citizen Reporting to Media Conversation: How an Afghan News Agency Retools Mobile Technology data sheet 4095 Views
Countries: Afghanistan

Beyond the Demographic: How Sourcing Through Texting Connects Journalists and Citizens in Detroit

Posted by MelissaUlbricht on Oct 06, 2010
Beyond the Demographic: How Sourcing Through Texting Connects Journalists and Citizens in Detroit data sheet 3145 Views

If a large truck illegally barrels through a neighborhood and no reporters are around to see it, does it make the story? It does if local residents with mobile phones can text truck sightings to a local public radio station. This is the premise behind a new pilot project called “Sourcing through Texting” from a team at The Takeaway radio program. Sourcing through Texting provides a way to connect citizens with journalists via mobile phones.

The Takeaway is a radio program produced in New York City (a co-production of Public Radio International and public radio station WNYC in collaboration with the BBC World Service, The New York Times, and WGBH Boston) which can be heard live online or on the radio at about 60 stations in “Takeaway cities” across the U.S.

Basic Information
Organization involved in the project?: 
Project goals: 

The goal of "Sourcing Through Texting" is to connect journalists and people in communities where public radio is not typically popular, all through a standard mobile phone.

Brief description of the project: 

"Sourcing through Texting" provides a way to connect citizens with journalists via mobile phones. It allows people to communicate with journalists by sending tips or information via text message in response to story topics or specific questions.

Target audience: 

The target audience for "Sourcing through Texting" are mobile users who do not typically listen to public radio on the air or online.

Detailed Information
Mobile Tools Used: 
Status: 
Ongoing
What worked well? : 

An experimental approach to the development of the project worked well. Such an approach allowed stakeholders to brainstorm, talk, and try out ideas.

What did not work? What were the challenges?: 

Challenges included: the best way to promote the service and the right level of interaction via texting. Adjusting to language and culture is another potential issue, as is cost. The 160-character limit of text messages may prevent users from submitting longer, more complete stories or sources of information. Local relevance is also needed for people to feel engaged.




If You Build It, They Will Come: SeenReport and Mobile Citizen Journalism in Pakistan

Posted by MelissaUlbricht on Sep 01, 2010
If You Build It, They Will Come: SeenReport and Mobile Citizen Journalism in Pakistan data sheet 4251 Views

The devastating floods in Pakistan have been covered by trained reporters and mainstream media outlets around the world. Citizens, often on the front lines of the flood, have also been contributing thousands of reports through mobile phones, in part enabled by the citizen journalism service SeenReport.

SeenReport (from “see ‘n report”) is a citizen journalism service through which users can submit photos, videos, and text accounts of news as it is happening via SMS, MMS, or e-mail. SeenReport won a 2010 mBillionth award, a first-ever contest which recognizes mobile content in South Asia. A YouTube video explains more about the service.

The SeenReport platform is designed to augment stories on online news sites. The platform has been purchased and customized by other media organizations in Pakistan, which helps to both promote citizen journalism in the country and to create a revenue stream for SeenReport.

Basic Information
Project goals: 

The SeenReport platform is designed to augment stories on online news sites. The platform has been purchased and customized by media organizations in Pakistan, which helps to both promote citizen journalism in the country and to create a revenue stream for SeenReport.

Brief description of the project: 

SeenReport is a citizen journalism service through which mobile users can submit photos, videos, and text accounts of news as it is happening via SMS, MMS, or e-mail.

Target audience: 

The target audience is any individual in Pakistan with a mobile phone who wishes to submit news content for broader dissemination.

Detailed Information
Status: 
Ongoing
What worked well? : 

SeenReport is highly customizable, which allows purchasers to adapt the service to their unique needs. It has received 500,000 reports across the spectrum of adopters.

What did not work? What were the challenges?: 

Funding is a challenge, though the monthly recurring license fee model for adopters is a significant source of revenue. At launch, there were technical issues because the initial response was beyond expectation. The SeenReport group had to scale the technology, rebuild it, and roll out additional features.


From Bollywood to BBC, Bubbly is a Voice in the Audio Blogging World

Posted by MelissaUlbricht on Aug 20, 2010
From Bollywood to BBC, Bubbly is a Voice in the Audio Blogging World data sheet 7919 Views

Bubble Motion, a provider of mobile messaging and social media applications, launched Bubbly this year in India, making strides in the mobile audio blogging world. Audio blogging is a form of blogging in which the medium is audio content. Bubbly works by call and record, and thus can be adapted in areas with high mobile penetration and low Internet access, such as India.

A Bubbly user calls the service and through an integrated voice response (IVR) menu can record a name and message, usually less than 30 seconds. When other users choose to follow a user’s posts (or “Bubbles”) they receive an SMS message every time new audio content is added. A video by Pi Social Media on YouTube demonstrates how to record and listen to a Bubble; this one about an office party meet-up.

MobileActive.org spoke with Bubbly and the BBC, a user of the service, to find out how it works.

Basic Information
Organization involved in the project?: 
Project goals: 

Bubbly is a mobile-based service that allows users to record voice content and follow the voice content of others.

Brief description of the project: 

Bubble Motion, a provider of mobile messaging and social media applications, launched Bubbly this year in India, making strides in the mobile audio blogging world. Audio blogging is a form of blogging in which the medium or main content is audio. Bubbly works by call and record, and thus can be adapted in areas with high mobile penetration and low Internet access, such as India.

A Bubbly user calls the service and through an integrated voice response (IVR) menu can record a name and message, usually less than 30 seconds. When other users choose to follow a user’s posts (or “Bubbles”) they will receive an SMS message every time new audio content is added.

Target audience: 

Because it works in close partnership with mobile operator providers, Bubbly users must be on a network that offers the service. Bubbly is currently deployed in India. The Bubble Motion group plans to expand next to Indonesia, the Philippines, and Japan.

Detailed Information
Status: 
Ongoing
What worked well? : 

The Bubbly service works closely with mobile operators, so it is able to leverage the billing systems of providers to have a built-in business model and collection system. It also allows people in regions with high mobile phone penetration and low Inernet access to participate in social communication via mobile phones.

What did not work? What were the challenges?: 

Use is restricted to subscribers of specific mobile networks. Users also incur either subscription fees or the airtime costs required to record or listen to an audio message. Another challenge is the discoverability of the service, requirig extensive maketing investments. 


The Face-Off: Mobile Web (and not Apps) are the Right Choice

Posted by PrabhasPokharel on Jul 22, 2010

There are now over 5 billion mobile subscriptions around the world. Smartphone ownership is steadily growing, both in the United States and abroad.  Smartphone ownership is projected to be above 50% of all mobile phones in the United States by next year. This has many NGOs and other content and media prodicers wondering about how best to produce content for mobile phones (high-end devices, in particular). SMS and voice-based applications have their use cases, but many content producers today are wondering whether to produce a mobile website or a mobile application (app) to distribute their content.

CGNet Swara

Posted by PrabhasPokharel on Jul 08, 2010
CGNet Swara data sheet 4917 Views

The Swara System Flowchart (Bill Thies)CGNet Swara is a new audio-based citizen journalism service in Chhattisgarh, India. Citizen journalists can call a phone number to record news, and listeners can call in to hear news recorded by citizens around them. When citizen journalists call, they simply press 1 to record news and record some audio onto the system. Listeners can call the same number, press 2, and hear the last three items that the moderators have selected to be published on to the service.

The moderators receive requests via email when a citizen journalist posts content, after which they verify the report (sometimes adding notice that a report isn't verified, sometimes investigating more, on a case-by-case basis), edit the recording, and publish it. There are currently three moderators, all  professionally trained journalists.

Basic Information
Organization involved in the project?: 
Project goals: 

The state of Chhattisgarh was founded in 2000 and has a large population of indigenous tribal people. Illiteracy is high in the state, and the tribal languages spoken by the population provide for few mediums for expression. In Kudukh and Gondi, two of the languages of the population CGNet Swara serves (spoken by an estimated 4 million people), project implementers could not find any source of news that existed before Swara. The tribal populations also speak Chattisgarhi and Hindi, but most sources of news available in those languages are largely irrelevant and not local in nature. Additionally, there isn't much presence of community radio in the region. Community radio licenses are difficult to obtain in India, especially in Chhattisgarh, where there is significant activity from the Naxalite Maoist insurgency and licensing is even more restricted.

CGNet Swara has two main goals: to provide a news channel for tribal people in the state, and to allow tribal populations a form of expression in their own languages. Because of high illiteracy rates and a strong oral tradition in the region, CGNet Swara focused on audio as the preferred channel. As a secondary goal, the project would also like to provide a venue for those interested in the local affairs of Chhattisgarh to be able to listen to the news produced with the help of local citizens.

Brief description of the project: 

CGnet Swara created a citizen journalism channels that allows citizen journalists and interested parties to call a phone number to record or listen to news content. The project trained 29 individuals in Chhattisgarh in the basics of citizen journalism, and instructed them how to record news on the audio system. The news that these and other individuals record onto the citizen journalism platform is then edited, and made available for callers to listen to. All news items are also uploaded to the web, and some content is highlighted in an online email list.

Target audience: 

The primary target audience is the tribal people of Chhattisgarh. They speak one of four languages: Gondi, Chattisgarhi, Kudukh, and Hindi. The languages and the population served have a strong oral rather than written tradition. There is no other news media in two of the languages, Kudukh and Gondi, that the project implementers could identify. The population in the region has high levels of illiteracy, and low levels of political representation. The anti-government Naxalite-Maoist insurgency is also active in the area.

The secondary target audience is people around the world with an interest in local Chhattisgarh affairs. This target audience is mainly meant to receive the news that is collected by local reporters in Chhattisgarh.

Detailed Information
Mobile Tools Used: 
Length of Project (in months) : 
5
Status: 
Ongoing
What worked well? : 

The audio news service is clearly meeting a need that is reflected in the call volume received. Unlike many audio-based content dissemination or reporting projects, CGNet Swara doesn't provide a toll free number for reporters or listeners to call or a free call-back function. Both listeners and reporters have had to pay to get and post content. In fact, most callers have paid long distance fees in the first five months of the system (about twice that of local calling fees, project lead Choudhary estimates) because the server for Swara is located in Bangalore in another state.

 

Choudhary estimates that calling costs could be up to one-half of daily spending for some callers (callers report paying 5-10 rupees per call, and the government of India estimates 77% of Indians spend less than Rs. 20 per day; tribal populations are among the poorest in India). The fact that so many calls have come through means that Swara is meeting a need that both tribal citizen journalists and listeners felt. Choudhary also stressed that the majority of the reports come from reporters that had not been trained by Swara, and were reporting on their own after finding out via word of mouth.

 

The second is the impact that some of the stories have had on the life of the tribal journalists. Many messages are sent to an email list with journalists, activists, and other with an interest in the Chattisgarh region. In one specific case, this led to concrete action. In response to a report about school workers in the Dantewada district who hadn't been paid for more than a year, the CGNet moderators posted a message to the email list that included the number of the responsible government authority to call. After the authority was flooded with calls, all the school workers were paid in a week's time.

 

Another example included a first-hand report of police brutality in the region. Bill Thies, the original Audio Wiki developer who has been involved with the project, told Stanford students in a question and answer session that "the mainstream media picked up the story, and probably would have anyways," but that the first-hand report provided an interesting perspective from those directly affected by the brutalities, very recently after they happened.

 

The third is how well the service seems to fit the oral tradition of the populations it is serving. When Choudhary described the journalism training, he mentioned teaching participants how to record an audio clip to tell a story in 2 minutes. He told me, however, that much of that training had been unnecessary. The tribal journalists, having been surrounded by a tradition of oral storytelling, have an intuitive sense for recording short clips that tell a story. Choudhary, a former BBC journalist, said some of the recorded stories were better than stories he has recorded. The citizen journalists who have started using the system without training are also posting high-quality content.

What did not work? What were the challenges?: 

The foremost challenge is political. CGNet Swara operates in a region with political unrest. The audio news service lets anyone record and listen to news content which authorities could consider developing a 'loose cannon,' Choudhary worried.

In India, the only FM radio station allowed to broadcast news and current affairs is All India Radio, and community radio licenses are difficult to obtain, especially in Chhattisgarh. In many ways, the CGNet Swara system sidesteps these political hurdles by creating an audio service that so far has escaped regulation.

That is not to say that regulations will not change. A more political attempt to broadcast audio news over mobiles in Zimbabwe resulted in the mobile service provider shutting down several of the SIM cards for the service, fearing retribution from government. A similar fate could await here. In fact, Swara's servers have been shut down twice by their hosts without any explanation. IPSnews puts the issue well: "longevity remains challenged by the political nature of the area CGNet Swara serves, where police and administrative officials have the powers to shut down any operation perceived as "helping" the Naxal movement."

There are some technical challenges entangled with the political challenges as well. Technology that bridges PSTN (Public Switch Telephone Network) with VoIP (Voice Over Internet Protocol) is illegal in India, and VoIP numbers are tough to obtain. As a result, CGNet Swara had to sometimes operate over analog telephone lines. Analog telephone lines support fewer concurrent calls, have lower voice quality, and are less reliable.

In addition, the software that Swara is using doesn't allow for identification of the phone numbers that are calling in. This means that the moderators cannot see who is calling in to record and listen to news (from where), and modify their system accordingly. While Choudhary feels this lack of identification enhances security, mobile operators already have much of the information available to them.

 

This relates to another challenge: the security of reporters and listeners. Because Swara users are making phone calls from their mobile phones, mobile network operators have a record of exactly who is calling into the system. This could theoretically enable authorities to harass individuals who make use of the system if they end up taking an unfavorable stance against the system.

Another potential challenge is effective moderation of the recordings. As usage grows and more reports are called in, moderation will become more expensive and time-consuming. Choudhary notes that now when the reports come in, every report is either verified through examination (or labeled as unverified, on a case by case basis). Each audio clip is also edited for sound and clarity. As the service scale, more moderation will be required.

Finally, the project faces a challenge in soliciting content from the marginalized languages Kudukh, Gondi, and Chhatisgarhi. Half of the content that has been reported to the system is in Hindi, the least marginalized of the languages. Choudhary said the team was keen to receive messages especially in Kudukh and Gondi, but reaching areas when only those languages are spoken will require innovative ways of advertising, like partnering with cultural song and dance troupes. The Swara team has not done so yet.

 


Mobile Tech in Community Radio - Still Ad hoc and One-Off. A State-of-Mobile Report

Posted by MelissaUlbricht on Jul 06, 2010

In 2008, Bruce Girard concluded in a MobileActive.org guest post that the addition of text messaging technology into the community radio toolkit was still in its infancy. SMS use at radio stations was informal, he wrote, and the few cases of more complex use of SMS messages accompanied political crisis or natural disaster and were largely donor financed.

Two years later, we delve once again into the state of SMS and mobile technology at community radio stations, by way of an informal survey. While advances have been made and creative projects have emerged, integration remains an ad-hoc and individual enterprise.

This report summarizes existing projects and success stories, highlighting the most popular uses of mobile technology. It concludes with a discussion of the challenges that community radio stations face in adopting SMS and mobile technology.

MobileActive's Pick of the Week: CellStories - Short Stories on Your Mobile

Posted by AnneryanHeatwole on Nov 18, 2009

Instead of cracking open a book, try sitting back with a short story on your phone. CellStories, which launched in September, offers a new short (1500-2500 words) story every weekday to readers on mobile phones. The website only shows its daily short stories to visitors coming to the site on mobile phones – those on a desktop see a welcome page and are encouraged to come back on a web-enabled mobile.

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