Democratic Participation

The Role of Mobile-Enabled Social Media in Social Development

Posted by kelechiea on Nov 18, 2011
The Role of Mobile-Enabled Social Media in Social Development data sheet 1069 Views
Author: 
Masatake Yamamichi
Publication Date: 
Jul 2011
Publication Type: 
Report/White paper
Abstract: 

A number of countries recently experienced protests organized by citizens that were in pursuit of accountability and openness from government.  It was witnessed that social media played a highly important role in those events; among others, continuously providing updated information, establishing human networks, forming opinions, mobilizing people, and taking concerted actions.

Of course, social media is not the sole reason that made the events happen.  However, it can be at least said that the general public were encouraged to move into the actions for their enhanced well-being.  From a broader perspective, those occurrences also showcase that Information & Communications Technologies (ICTs) can help enhance social development among people.

This short note seeks to develop analysis on the role of social media in social development, in the wake of the increasing diffusion of mobile phone Internet access. 

Featured?: 
No

Calling It In: Awaaz.De Provides A Voice-Based Information Platform

Posted by AnneryanHeatwole on Nov 07, 2011

How can you share information across rural areas with limited or non-existent Internet connections? This is the question that Awaaz.De, an India-based organization that uses interactive-voice-response (IVR) systems to share information on mobile phones, is working to answer.

Co-created by Neil Patel and Tapan Parikh, both at the University of California at Berkeley, Awaaz.De is used by organizations to share information with voice as the primary channel. This could, for instance, take the form of a question and answer service, voice discussion forums, voice surveys, and automated calls.

Because of the open-ended structure of the Awaaz.De platform, the platform has been adapted by very different organizations. Labor Voices uses Awaaz.De to allow migrant workers to review jobs and employers in a voice database; the Development Support Centre uses the service to provide information to small-scale farmers as part of the Avaaj Otalo project (covered by MobileActive.org here), and Galli Galli Sim Sim (the Indian version of Sesame Street) uses the service to allow pre-school teachers to share teaching experiences and information about educational activities.

According to Patel in a post on the ICT 4 Community Health Worker discussion list, there are now eight organizations using Awaaz.De. These organizations have, together, produced more than 100,000 calls from about 10,000 unique callers. 

Calling It In: Awaaz.De Provides A Voice-Based Information Platform data sheet 2755 Views
Countries: India

The Mobile Minute: Mobile Subscriptions in India, Social Networking via Mobile, and Nokia's Sales Report

Posted by AnneryanHeatwole on Oct 27, 2011

Today's Mobile Minute brings you coverage on India's mobile growth, smartphones in Asia, the relationship between social media and mobile phones in America, Nokia's global sales report, and the rise of open data projects in the United Kingdom.

  • Reuters reports that mobile subscriptions in India are on the rise; in August alone mobile phone operators added 7.34 million new subscribers, bringing the country's total number of mobile subscriptions to 865.71 million. However, now that roughly 70% of the country's population has a mobile phone, the number of new subscribers is rising more slowly than last year as the market becomes more saturated.
  • The mobile and smartphone market in the Asia-Pacific region is growing rapidly, and Cellular News has the breakdown of current and projected sales: "The smartphone market is [...] expected to have healthy growth, with 24% share in total handset shipments in 2011, up from 17% in 2010. Smartphone shipments in Asia will see a significant growth of 56% in 2011, which indicates the growing demand for smartphones in emerging Asian markets. Smartphone shipments in Asian markets will see a boost for Android-based smartphones, with market share increasing to 52% in 2011, up from 16% in 2010. As a result, the combined market share of Samsung and HTC, the leading Android-based smartphone makers in Asia, will swell from 11% in 2010 to 24% in 2011."

Tech in Election Monitoring: Fighting Fraud and Corruption, one Picture at a Time

Posted by AnneryanHeatwole on Oct 25, 2011

Following this weekend's Tunisian elections, the world is looking to the Middle East to see how new democracies are born. But in many countries with emerging democracies, fraud and corruption can taint the credibility of elections, and the public's trust in the fairness and validity of election results. We have long argued that technology - mobile technology in particular - can play a key role in helping to ensure fair and accurate voting processes and results. However, data has been missing to make that point more definitively. 

In areas where much of the voting process isn't digitized, using technology can help mitigate vote tampering and incorrect results. Additionally, SMS reports of vote tabulation from polling stations by trained election observers can be an effective way of limiting voting fraud and corruption, and has been used in different elections around the world. In Lebanon's 2009 elections, roughly 2500 volunteer citizen observers reported from a statistically significant number of polling station incidence reports throughout election day. In Nigeria, 2011 Project Swift Count deployed 8000 trained election observers across the country to report on the elections, including election results from polling stations directly, using SMS.

Tech in Election Monitoring: Fighting Fraud and Corruption, one Picture at a Time data sheet 3447 Views
Countries: Afghanistan

Global Mapping of Technology for Transparency and Accountability

Posted by ccarlon on Oct 21, 2011
Global Mapping of Technology for Transparency and Accountability data sheet 1989 Views
Author: 
Avila, Renata, Hazel Feigenblatt, Rebekah Heacock, and Nathaniel Heller
Publication Date: 
Jan 2010
Publication Type: 
Report/White paper
Abstract: 

As internet and mobile phone use increases, technology is transforming the field of transparency and accountability making it an increasingly dynamic space across the globe. Technology is helping to improve citizen participation in decision-making and producing new ways of identifying public service challenges through processes such as ‘data mashing’.

This paper documents current trends in the way technology is being used to promote transparency in different parts of the world. It reviews over 100 projects from across Africa, Asia, Europe and Latin America, examining how new technologies are re-energising traditional methods. In particular, it focuses on how these new technologies are helping to engage different actors from citizens, media, authorities and the private sector.

Our research finds promising success stories alongside less accomplished examples. The authors argue that a key element of successful technology use in transparency and accountability efforts is their speed – both in execution and in stimulating change. Well-designed efforts produced relevant and usable information that can be used to demand accountability quickly. Technology for transparency and accountability tools need not be sophisticated, but it does need intelligent design that is relevant to the local context. Projects also have a better chance of effectively producing change when they take a collaborative approach, sometimes involving government.


Gibberbot

Posted by ccarlon on Oct 14, 2011
Gibberbot data sheet 1879 Views
Organization that developed the Tool: 
Main Contact: 
info@guardianproject
Problem or Need: 

Gibberbot is designed for people who need to chat securely. If you and the person you are communicating with are both able to use it, secure chat can be used as a replacement for email and text messaging.

Gibberbot should work on any Android phone. It’s probably best for users who are reasonably comfortable chatting and handling their phone, and it’s only currently available in English.

Main Contact Email : 
Brief Description: 

Gibberbot is an instant messaging app for Android phones, developed by The Guardian Project. Gibberbot implements off-the-record messaging (OTR). Off-the-record messaging is a way to conduct an instant messaging conversation with the following attributes

  • Encryption. An eavesdropper cannot read your messages
  • Authentication. You can verify the identity of the person you’re chatting to - or at least of the account they are using.
  • Deniability. It is not possible for a third party to prove that a particular user sent or received a particular message.
  • Perfect forward secrecy. It is not possible for an attacker to decrypt a previous conversation, even if he/she obtains the encryption keys used to encrypt it.

Gibberbot can also use Orbot to route your chats over the Tor network. This prevents an observer from following the source and destination of your messages (effectively, from knowing you are chatting) and provides a way to circumvent web censorship that may involve chat servers being blocked.

Off-the-record messaging only works when both parties in the conversation are using it. This means both parties need to use Gibberbot, another mobile app, or chat software that supports it. Currently Gibberbot is the only option we know of for mobile phones. Off-the-record plugins are available for several PC chat programs, including Pidgin (Windows and Linux), Adium (Mac), Trillian (Windows) and Miranda (Windows).

Tool Category: 
App resides and runs on a mobile phone
App resides and runs on a server
Key Features : 
  • When used with Orbot, Gibberbot combines the security, privacy and anonymity provisions of off-the-record messaging with the additional anonymous browsing and circumvention protection of the Tor network.
  • Gibberbot is currently the only implementation of off-the-record messaging for mobile phones that we are aware of.
  • The code for Gibberbot is open source and freely available for download - there are no costs involved except your airtime while chatting.
  • The project encourages user feedback through a mailing list, feedback form on their website, twitter account and IRC channel.
Main Services: 
Other
Tool Maturity: 
Currently deployed
Platforms: 
Android
Program/Code Language: 
Java/Android
Is the Tool's Code Available?: 
Yes
Is an API available to interface with your tool?: 
Yes
Global Regions: 
Featured?: 
No

SaferMobile: Mobile Email Security, Data Protection, and Anonymous Browsing Guides

Posted by ccarlon on Oct 14, 2011

For many, mobile devices are an indispensable tool for storing and sharing increasingly sensitive information. Contacts, emails, and mobile browsing history can easily be compromised without taking the proper measures to ensure that that information is safely in the right hands... and out of the wrong ones. Newly added to our mDirectory are the following how-to guides on securing mobile email, mobile anonymity, backups, and data deletion from our SaferMobile team: 

  • Securing Your Mobile Email - This guide catalogs the different tactics you can take to keep mobile email safe. It covers email security basics, TLS/SSL enabling, and email encryption. The guide also provides customized tactics and suggestions for Android, Blackberry, iPhone, and Nokia/Symbian phones.
  • Mobile Tools for Backups, Data Deletion and Remote Wipe - Anyone who has ever had their phone stolen knows how frustrating and potentially dangerous that can be. Here we have a comprehensive review of some of the tools out there for data backup and restore, data deletion, and remote wipe.

For all other materials produced by the SaferMobile team, check out this complete list (and watch for a new SaferMobile site soon!)

Mobile Tools for Backups, Data Deletion and Remote Wipe

Posted by MelissaLoudon on Oct 14, 2011
Mobile Tools for Backups, Data Deletion and Remote Wipe data sheet 4110 Views
Author: 
SaferMobile
Abstract: 

Anyone who has had a phone stolen knows the frustration of trying to rebuild your contact list, not to mention data on the phone that is unrecoverable. Worse, the data stored on your phone can be dangerous in the wrong hands. In addition to being able to impersonate you to your mobile contacts, consider the risk of an attacker who has access to some of all of the following:

  • Your saved contacts - names, phone numbers, perhaps also email addresses and physical addresses
  • Call logs - calls made and received
  • Stored text messages
  • A calendar with your appointments, or a task list
  • Your mobile email
  • Your web browser with stored passwords
  • Photos, video and sound recordings stored on the phone and memory card
  • Data stored by applications - notes, social networking contacts and posts

Three kinds of tools can lessen the pain of losing your mobile data, and limit your risk should your phone be lost or stolen.

  • Backup and restore tools allow you to save a backup of contacts and other data stored on your phone
  • Data deletion tools can be used to ‘clean’ a phone completely before disposing of it, giving it away or travelling to a location where you are worried it could be stolen or confiscated
  • Remote wipe tools are set up so that if your phone is lost or stolen, you are able to clean it remotely, deleting sensitive data. Many remote wipe tools also allow you to track the phone provided it has not been turned off.

Anyone who has had a phone stolen knows the frustration of trying to rebuild your contacts list, not to mention data on the phone that is unrecoverable. Worse, the data stored on your phone can be dangerous in the wrong hands. In addition to being able to impersonate you to your mobile contacts, consider the risk of an attacker who has access to some of all of the following:

  • Your saved contacts - names, phone numbers, perhaps also email addresses and physical addresses
  • Call logs - calls made and received
  • Stored text messages
  • A calendar with your appointments, or a task list
  • Your mobile email
  • Your web browser with stored passwords
  • Photos, video and sound recordings stored on the phone and memory card
  • Data stored by applications - notes, social networking contacts and posts

Three kinds of tools can lessen the pain of losing your mobile data, and limit your risk should your phone be lost or stolen.


Securing your Mobile Email

Posted by MelissaLoudon on Oct 14, 2011
Securing your Mobile Email data sheet 4336 Views
Author: 
SaferMobile
Abstract: 

Email wasn’t designed with security in mind. Unless you take steps to protect your communication, emails are sent in plain text - and so are your email account username and password.

At the same time, if you and your recipient are taking the appropriate security precautions, mobile email can be a secure and reliable alternative to other forms of mobile communication. If you have data service for your mobile, encrypted email can replace text messaging, and if you aren’t able to access a website securely to upload content - photos or videos for example - getting it to a trusted contact as an email attachment can be a safer alternative.

Email wasn’t designed with security in mind. Unless you take steps to protect your communication, emails are sent in plain text - and so are your email account username and password.

At the same time, if you and your recipient are taking the appropriate security precautions, mobile email can be a secure and reliable alternative to other forms of mobile communication. If you have data service for your mobile, encrypted email can replace text messaging, and if you aren’t able to access a website securely to upload content - photos or videos for example - getting it to a trusted contact as an email attachment can be a safer alternative.

This article suggests the following tactics for improving the security of your mobile email:

Email security basics

Even if you’re not using encrypted email, you can take some basic precautions to improve your email security. For example


Blacknoise: Low-fi Lightweight Steganography in Service of Free Speech

Posted by ccarlon on Oct 13, 2011
Blacknoise: Low-fi Lightweight Steganography in Service of Free Speech data sheet 1482 Views
Author: 
Paik, Michael
Publication Date: 
Jan 2010
Publication Type: 
Report/White paper
Abstract: 

Censorship of communications is a widespread, current practice in various countries with repressive governments in order to prevent or restrict speech; political speech in particular. In many cases state-run telecommunications agencies including those providing internet and phone service, actively filter content or disconnect users in defense of incumbents in the face of widespread criticism by citizens.

In this paper I present Blacknoise, a system which uses commodity low-cost mobile telephones equipped with cameras, and takes advantage of their lowfidelity, noisy sensors in order to enable embedding of arbitrary text payloads into the images they produce. These images can then be disseminated via MMS, Bluetooth, or posting on the Internet, without requiring a separate digital camera or computer to perform processing.


Mobile Anonymity and Censorship Circumvention: How to Browse the Web Anonymously On Your Phone

Posted by MelissaLoudon on Oct 13, 2011
Mobile Anonymity and Censorship Circumvention: How to Browse the Web Anonymously On Your Phone data sheet 7831 Views
Author: 
MelissaLoudon
Abstract: 

If you don’t want someone to know that you were accessing a particular web site (or that you were accessing it at a particular time, such as when inflammatory content was posted), you need to anonymize your mobile browsing. Depending on how your network is set up, the site you are accessing may be able to see and keep a record of your IP address. Your network administrator, Internet Service Provider and/or Mobile Network Operator can see and keep records of the IP addresses of both your Internet-connected mobile device and the sites you are accessing. IP addresses can nearly always be linked to a geographic location, whether a zip code or a city, and your ISP or mobile network provider can link your IP to your individual device.

The first part of this article - Using HTTPS for Secure Mobile Browsing - describes how mobile browsing over HTTPS provides:

  • encryption for you data during transmission
  • verification of the identity of the remote site

However, using HTTPS does not hide your identity. If you don’t want someone to know that you were accessing a particular  web site (or that you were accessing it at a particular time, such as when inflammatory content was posted), you need to anonymize your mobile browsing. Depending on how your network is set up, the site you are accessing may be able to see and keep a record of your IP address. Your network administrator, Internet Service Provider and/or Mobile Network Operator can see and keep records of the IP addresses of both your Internet-connected mobile device and the site you are accessing. IP addresses can nearly always be linked to a geographic location, whether a zip code or a city, and your ISP or mobile network provider can link your IP to your individual device.

Organisations and countries that block websites can do so by blocking communication to and from specific IP addresses. For this reason, anonymizing your browsing is also the first step to circumventing Internet censorship.

This article describes two tactics for anonymous browsing and censorship circumvention - using a proxy, and using a mobile version of the circumvention tool Tor. Both are used on cpmputers as well as mobile devices. Specific tools for mobile phones are described in the second part of the article.

Mobile Tools: 

A User Guide to Orbot - Anonymized Tor Browsing on Your Mobile Phone

Posted by MelissaLoudon on Oct 13, 2011
A User Guide to Orbot - Anonymized Tor Browsing on Your Mobile Phone data sheet 8981 Views
Author: 
SaferMobile
Abstract: 

Orbot is an anonymizing and circumvention app that connects Android phones to the Tor network. Developed by The Guardian Project, it is currently the only way to use Tor on a mobile phone.

Orbot is for Android users who need to browse anonymously or circumvent blocked sites. It should work on both older and new model Android phones, and does not require a rooted phone (although there are some advantages to using it with one). Orbot is designed for proficient Android users.

Orbot is an anonymizing and circumvention app that connects Android phones to the Tor network. Developed by The Guardian Project, it is currently the only way to use Tor on a mobile phone.

Who should use it?

Orbot is for Android users who need to browse anonymously or circumvent blocked sites. It should work on both older and new model Android phones, and does not require a rooted phone (although there are some advantages to using it with one). Orbot is designed for proficient Android users.

How does it work?

Orbot sets up a connection to the Tor network and makes it available to apps through a local proxy.


Secure Chat on Android: Gibberbot, a User Guide

Posted by MelissaLoudon on Oct 13, 2011
Secure Chat on Android: Gibberbot, a User Guide data sheet 4862 Views
Author: 
SaferMobile
Abstract: 

Gibberbot is an instant messaging app for Android phones. Gibberbot implements off-the-record messaging (OTR), a way to conduct an instant messaging conversation with encryption, authentification, deniability, and forward secrecy.

Gibberbot is an instant messaging app for Android phones, developed by The Guardian Project. Gibberbot implements off-the-record messaging (OTR). Off-the-record messaging is a way to conduct an instant messaging conversation with the following attributes

  • Encryption. An eavesdropper cannot read your messages
  • Authentication. You can verify the identity of the person you’re chatting to - or at least of the account they are using.
  • Deniability. It is not possible for a third party to prove that a particular user sent or received a particular message.
  • Perfect forward secrecy. It is not possible for an attacker to decrypt a previous conversation, even if he/she obtains the encryption keys used to encrypt it.

Gibberbot can also use Orbot to route your chats over the Tor network. This prevents an observer from following the source and destination of your messages (effectively, from knowing you are chatting) and provides a way to circumvent web censorship that may involve chat servers being blocked.

Off-the-record messaging only works when both parties in the conversation are using it. This means both parties need to use Gibberbot, another mobile app, or chat software that supports it. Currently Gibberbot is the only option we know of for mobile phones. Off-the-record plugins are available for several PC chat programs, including Pidgin (Windows and Linux), Adium (Mac), Trillian (Windows) and Miranda (Windows).


Cutting Through the Hype: Why Citizen Reporting Isn't Election Monitoring

Posted by KatrinVerclas on Oct 05, 2011

Recently, we’ve been seeing a lot of hype about citizen reporting using mobile phones during elections. It is often conflated with the term “election monitoring,” but this does a disservice to both citizen reporting and election monitoring, a discipline and field that has been around for some 20 years. These two approaches have markedly different goals, target audiences, and processes. We think it is time for readers to definitively understand what election monitoring is in contrast to citizen reporting, and what the role of mobile phone and mapping platforms are in regard to these two very different forms of engagement during elections.  We aim to clearly differentiate between them once and for all.

We also urge the adoption of  differing terms - citizen reporting during an election versus systematic election monitoring. Mobile phones, SMS, and mapping platforms play a role in both citizen reporting and election monitoring, of course.

We believe that more clearly distinguishing between citizen reporting during an election and the discipline of systematic election monitoring will better serve organizations that are considering using mobile technology for either of these engagement processes.

The Mobile Minute: Mobile Banking in Uganda, QR Codes in the US Elections, and GSMA Research on Mobile Taxes

Posted by AnneryanHeatwole on Oct 03, 2011

Today's Mobile Minute brings you coverage on the future of QR codes in the upcoming U.S. elections, a GSMA study on the effects of cutting mobile taxes in Africa, a look at how Americans prefer to use their mobile phones, the growth of mobile money transfers in Uganda and the world, and a roundup of whom to follow on Twitter for ICT4D and M4D news.

  • Mashable investigates how QR codes could be used in the upcoming 2012 U.S. elections. Ideas include organizing field operations, soliciting donations, encouraging celebrity endorsements, cross-promoting the election through merchandise sales and social media, and using QR codes to reach out to new voting blocks during get out the vote drives.
  • The GSMA recently released their preliminary findings from research on mobile phone taxation in Africa. The research is still ongoing, and will have a global focus when the final results are released, but the information from Africa shows how lower taxes on handsets can lead to an increase in mobile ownership – in Kenya, after the value added tax on handsets was cut by 16%, sales increased by 200%.
  • CNN reports that the popularity of SMSs as the primary means of mobile communication in the United States is rising, while voice call preference is dropping. From a study from the Pew Internet and American Life Project, 53% of Americans still prefer voice calls to SMS, while 31% prefer SMS to calls, and 14% said their preference was flexible depending on the situation. The study also found that 27% of mobile owners never use SMS, so voice is still the leading way to communicate via mobile in the US despite the growing popularity of SMS (only 4% of survey respondents said they only use their phones for SMS and never voice calls).
  • In Uganda, mobile payments and mobile money transfers are taking off. According to Business Week, Ugandan telecom MTN reported that they passed more than $200 million in mobile money in August 2011. In related news, The Times of India reported on a new projection from the Ernst & Young consultant firm that estimates that by 2014, roughly $245 billion will be transfered via mobile payments systems worldwide.
  • Interested in global development and want to learn more through Twitter? The Guardian has a roundup of twenty Twitter users who tweet about global development, ICT4D, M4D, global change, and good aid practices. If you're looking to follow some new people on Twitter, this is a good start.

[Mobile Minute Disclaimer: The Mobile Minute is a quick round-up of interesting stories that have come across our RSS and Twitter feeds to keep you informed of the rapid pace of innovation. Read them and enjoy them, but know that we have not deeply investigated these news items. For more in-depth information about the ever-growing field of mobile tech for social change, check out our blog postswhite papers and researchhow-tos, and case studies.]

Image courtesy Flickr user QiFei

 

Texting, Tweeting, Mobile Internet: New Platforms for Democratic Debate in Africa

Posted by kelechiea on Sep 26, 2011
Texting, Tweeting, Mobile Internet: New Platforms for Democratic Debate in Africa data sheet 2285 Views
Author: 
Tom Sarrazin
Publication Type: 
Report/White paper
Abstract: 

New media platforms are changing how people communicate with each  other around the world. However, there is great variation in both the kind of 

communication platforms people make use of as well as in how they access these  platforms. Computer ownership and internet access are still the prerogative of  the wealthy few in wide swathes of the African continent. All the same, mobile internet access is on the rise and if current growth rates continue, African mobile phone penetration will reach 100 per cent by 2014. Mobile phone penetration rates, in particular, have resulted in a plethora of ideas for new media platforms aimed at bridging the information divide between the well-connected and the disconnected. Topic areas range from agriculture and conservation to health and human rights. In addition to mobile phone-based platforms, there is also a number of promising internet-based ones.

 


Bad Services? Holding Officials Accountable with SMS, Radio, and TRAC FM

Posted by MelissaUlbricht on Sep 21, 2011
Bad Services? Holding Officials Accountable with SMS, Radio, and TRAC FM data sheet 3309 Views

A recent radio poll at Sanyu FM in Kampala, Uganda, asked listeners what area of service delivery should be a priority: healthcare, education, security, sanitation, or transport. Using a new tool, TRAC FM, the station was able to solicit comments via SMS from listeners, discuss the issue on the air, and create and post online visualizations of the responses. The station received 103 SMS responses which showed that healthcare was the major concern for listeners, which accounted for 65% of responses.

With help from Text to Change and in partnership with local media organizations, TRAC FM provides citizens in Uganda with a platform to monitor, scrutinize, and discuss public service issues via SMS, radio, and online data visualizations. It does this via the TRAC FM software, a tool for Ugandan radio stations that is partially built on RapidSMS, an open source platform originally developed by UNICEF. 

According to the TRAC FM website:

TRAC works in countries affected by poverty and conflict. Its sole purpose is to improve the welfare of people by enabling them to make informed choices and to hold their leaders accountable. TRAC gathers data to enhance transparency and informs people by unleashing the power of mobile communications.

Trac.fm
Basic Information
Organization involved in the project?: 
Project goals: 

TRAC works in countries affected by poverty and conflict. Its sole purpose is to improve the welfare of people by enabling them to make informed choices and to hold their leaders accountable. TRAC gathers data to enhance transparency and informs people by unleashing the power of mobile communications.

Brief description of the project: 

With guidance from Text to Change and in partnership with local media organizations, TRAC FM provides citizens in Uganda with a platform to monitor, scrutinize, and discuss public service issues via SMS, radio, and online data visualizations. It does this via the TRAC FM software, a tool for Ugandan radio stations that is built on an open source platform.

Target audience: 

TRAC FM software is installed and used by radio stations. The target audience for participation is all listeners of a given radio station, as well as anyone who engages online with the station. 

Detailed Information
Status: 
Ongoing
What worked well? : 

The TRAC FM software levarages local languages well. It also uses a multi-platform approach (radio, mobile/SMS, and online) to engage a wide array of people. The software is flexible -- it can be adapted to fit into the existing programming at a station. Recognition functionality helps automate and ensure that most responses are accounted for. 

What did not work? What were the challenges?: 

Dijkstra said that one of the biggest challenges thus far has been streamlining the process with different parties involved in the process of running a poll.


Featured Research: Mobile Phone Appropriation in the Favelas of Rio de Janeiro, Brazil

Posted by AnneryanHeatwole on Sep 20, 2011

A research study on the role of mobile phones in the slums (favelas) of Rio de Janeiro investigates the power structures of how mobile phones influence social interactions and values among favela residents. Written by Adriana de Souza e Silva, Daniel M. Sutko, Fernando A. Salis, and Claudio de Souze e Silva, "Mobile Phone Appropriation in the Favelas of Rio de Janeiro, Brazil" offers a new perspective on the role of mobile phones in low-income areas. The authors point out that Brazil is in a unique position as it has both high-income and low-income residents living in very close proximity. They say:

Studies of developing countries often exclude Brazil because the  country is considered an upper-middle income economy by the World Bank (Donner, 2008), but this classification ignores Brazil’s extremely uneven income distribution (UDNP, 2008), which results in roughly 10 percent of the population earning 46 percent  of the overall income, while 50 percent makes only 13.3 percent (IPEA, 2005: 52).  Despite this income distribution, there are about 203 million cell phones in Brazil (as of December 2010), making Brazil the fifth largest country worldwide in terms of cell phone absolute numbers, with a 104 percent cell phone penetration rate (Teleco, 2011).

The study's focus on favela residents looks at how mobile phones play a role in both low- and high-income populations.

The study brought together 15 residents from three different Rio de Janeiro favelas (Jardim America, Vidigal, and Mangueira) to discuss how they use mobile phones and how mobile phones are viewed in their communities. The authors highlighted that favela residents live off-the-grid in Brazil; they do not pay taxes and do not receive social services like electiricity, water, or landline phone services. Because the government does not provide infrastructure for the residents, a "parallel" market has sprung up in which favela residents appropriate services from higher-income neighborhoods and redirect them to the favelas. The authors report:

Because favela residents are precluded from corporately legitimized cell phone ownership, they have developed illegal yet easy means for procuring phones while legally avoiding the cost of service and subverting service providers. The clearest example of illegal procurement is the existence of the parallel market: not one interviewee purchased a phone in a store. Phones were either received as presents or purchased from someone in the favela.

The researchers also found that despite Brazil's high phone penetration rate (104%), most of the respondents shared phones among friends and family members. The study participants all indicated that obtaining mobile phones legally was very difficult due to three main barriers: finances, comfort with technology, and difficulty of ownership. The respondents reported that buying a new phone from a legitimate store was out of their price range, signing up for payment plans required a high level of technological savvy, and that the frequent threat of phone theft meant that holding on to a phone in the favelas was difficult.

The paper also researches "diretão," a system of defrauding service providers (which is especially popular among favela drug dealers as it allows them to communicate for free and off-the-grid):

Diretão, as explained by the interviewees, is a phone illegally provided by service provider employees with a special SIM card that allows the user to freely call anywhere in the world for three months. The catch is that, for each individual call, after ten minutes, cell position can be triangulated by the provider, which results in disabling the diretão, and possibly capturing the service thief.

The study is an interesting look at how mobile phones play a role in favelas, and how low-income populations adapt mobile phones to fit into their communities.
 

Featured Research: Mobile Phone Appropriation in the Favelas of Rio de Janeiro, Brazil data sheet 4915 Views
Countries: Brazil

Fair Mobile: Dynamic Changes

Posted by ccarlon on Sep 16, 2011
Fair Mobile: Dynamic Changes data sheet 1399 Views
Author: 
Stork, Christopher
Publication Date: 
Aug 2011
Publication Type: 
Journal article
Abstract: 

The Fair Mobile Index aims at communicating the real value of mobile voice services and at comparing differences in mobile voice services value across the African continent. It allows for the comparison of mobile services tariffs in all African countries in relation to the value of a widely used commodity with which citizens are likely to be familiar such as cooking oil, sugar or tea.

 

The following report is based on all pre-paid tariffs publicly available (from operators’ websites) from all operators of each country on the continent in April, May and June 2011.


Mobile Phone Appropriation in the Favelas of Rio de Janeiro

Posted by VivianOnano on Sep 12, 2011
Mobile Phone Appropriation in the Favelas of Rio de Janeiro data sheet 2292 Views
Author: 
Silva, Adriana de Souza e, Daniel M. Sutko, Fernando A. Salis, Claudio de Souza e Silva
Publication Date: 
Mar 2011
Publication Type: 
Report/White paper
Abstract: 

This qualitative case study describes the social appropriation of mobile phones among low-income communities in Rio de Janeiro (Brazil) by asking how favela (slum) residents appropriate cell phones. Findings highlight the difficulty these populations encounter in acquiring and using cell phones due to social and economic factors, and the consequent subversive or illegal tactics used to gain access to such technology.

 

Moreover, these tactics are embedded in and exemplars of the cyclic power relationships between high- and low-income populations that constitute the unique use of mobile technologies in these Brazilian slums. The article concludes by suggesting that future research on technology in low-income communities focus instead on the relationship of people to technology rather than a dichotomization of their access or lack thereof.


FLOW: The World Bank and Water Point Mapping in Liberia

Posted by AnneryanHeatwole on Sep 12, 2011
FLOW: The World Bank and Water Point Mapping in Liberia data sheet 2327 Views

(This piece was originally written by The World Bank; it is republished here with permission)

Basic Information
Organization involved in the project?: 
Project goals: 

The goal of the project was to create a baseline map of water points in Liberia, using data collected from the Android mobile application FLOW.

Brief description of the project: 

The Water and Sanitation Program (WSP), working with UNICEF and USAID, assisted the government in mapping improved water points in rural Liberia, as well as sanitation in nearby schools, using FLOW. The purpose was to gather information for investment planning, in connection with the preparation of a poverty reduction strategy.


A total of 150 local enumerators were trained in using FLOW-equipped Android phones, provided with motorbikes, and sent out across rural Liberia. Approximately 7,500 improved water points were mapped.

Target audience: 

The target audience is the government of Liberia, as the collected data on water points will be used to assess the areas and regions that need water service improvements most immediately.

Detailed Information
Length of Project (in months) : 
1
Status: 
Ended/Complete
What worked well? : 

The project mapped roughly 7,500 water points in a one-month time period, with a group of 150 contributors participating in the project.

Using mobile phones allowed the data to be automatically mapped using GPS, saving time and eliminating potential transcription errors.

What did not work? What were the challenges?: 

Some challenges included:

  • limited electricity, which made chargine the mobile phones difficult
  • limited network connectivity, which meant that the data collectors had to sometimes come into the office to transfer the data rather than sending it from the field

The World Bank

Posted by AnneryanHeatwole on Sep 06, 2011

"The World Bank is a vital source of financial and technical assistance to developing countries around the world. Our mission is to fight poverty with passion and professionalism for lasting results and to help people help themselves and their environment by providing resources, sharing knowledge, building capacity and forging partnerships in the public and private sectors.
We are not a bank in the common sense; we are made up of two unique development institutions owned by 187 member countries: the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA).

Each institution plays a different but collaborative role in advancing the vision of inclusive and sustainable globalization. The IBRD aims to reduce poverty in middle-income and creditworthy poorer countries, while IDA focuses on the world's poorest countries.

Organization Type: 
Government
State/Province: 
Washington, D.C.
City: 
Washington, D.C.
Country: 
USA

Bribespot: Reporting Corruption Via Mobile App and Map

Posted by MelissaUlbricht on Aug 29, 2011

Bribespot is a mobile app for Android that allows people to submit reports of corruption and bribes. People can also submit reports on a website and instances are plotted on a map using Google maps API. 

In March 2011, Artas Bartas and a team of people from Estonia, Finland, and Lithuania developed the app at Garage48, an event where participants try to pitch and develop an app within 48 hours. Bartas is familiar with issues of corruption; prior to Bribespot, he worked for the UN development program coordinating anti-corruption projects. And, unfortunately, there is demand for an app like Bribespot.

The app has been downloaded 600 times. On the site, about 700 total reports have been submitted and visualized, from around the world.

uReport: Citizen Feedback via SMS in Uganda

Posted by AnneryanHeatwole on Aug 28, 2011
uReport: Citizen Feedback via SMS in Uganda data sheet 6135 Views

For aid organizations, knowing what local communities and beneficiaries want and need is the key to running successful, sustainable programs. In Uganda, UNICEF is using mobile phones and broadcast media to get direct feedback from Ugandans on everything from medication access to water sanitation. The project, called uReport, allows users to sign up via a toll-free shortcode for regular SMS-based polls and messages. Citizen responses are used both in weekly radio talk shows to create discussion on community issues, and shared among UNICEF and other aid organizations to provide a better picture of how services work across Uganda.
 
Sean Blaschke, a Technology for Development specialist at UNICEF Uganda, explains that uReport gathers information from participants and informs citizens of their rights and available services. Recent polls have included questions about school dropouts, water point availability, mosquito net usage, and youth employment, all collected via SMS polls.

The use of SMS makes the program available to all literate mobile users regardless of handset; says Blaschke,

Basic Information
Organization involved in the project?: 
Project goals: 

The project is three-fold:

  • To collect feedback and information directly from beneficiaries of projects in Uganda
  • To create a system to directly communicate with and push messages to uReport members
  • To allow beneficiaries to share their views on a number of different topics
Brief description of the project: 

uReport is a UNICEF project in Uganda that sends SMS polls and messages to subscribers in order to gather feedback about communities across Uganda. The information is then used in broadcast and print media to inform citizens about their rights and available services, while also acting as a means of detecting vulnerabilities in communities.

Target audience: 

The target audience is youth in Uganda who want to share information about their communities and start discussions at a community level about available services and programs.

Detailed Information
Mobile Tools Used: 
Length of Project (in months) : 
3
Status: 
Ongoing
What worked well? : 

The project has seen a huge number of signups (more than 28,000 registered users), and reasonably high response rates (ranging between 18% and 30%). UNICEF also found that the program is mutually beneficial between them and their partner organizations, as partner organizations can use the SMS system to directly target their members, while UNICEF can use the information collected in the polls to get a clearer picture of how services and systems are working in individual communities.

What did not work? What were the challenges?: 

Challenges include:

  • Finding ways to keep uReporters interested in the project so that they answer the polls (UNICEF is currently testing out multiple incentive programs to see how they affect response rates)
  • Finding a balance between the one-to-one contact of mobile communications and the need to share information with a large number of people (partnerships were built with eight local radio stations in different districts so that information could be broadcast regularly to non-mobile owners)

In Benin, SMS Election Observation and Lessons

Posted by admin on Aug 22, 2011

At MobileActive.org, we often write about mobile-based projects that other organizations and practitioners in the field carry out. We don't often highlight our our own mobile project implementations or discuss our own challenges and lessons, as many are sensitive in nature. Here, however, is a project we can talk about. 

As part of a USAID-funded project, MobileActive.org provides new media consulting to NGOs and independent media organizations in developing countries to enhance their communication and coordination efforts. We work in countries as diverse as Zimbabwe, Bosnia, and Peru, Egypt, Guatemala, and Serbia. Recently, we assisted an organization in Benin, West Africa, implement an SMS election observation project. 300+ trained observers took part in monitoring the presidential and legislative elections in March and April 2011.

In Benin, SMS Election Observation and Lessons data sheet 2964 Views
Countries: Benin