Advocacy

Nuance Cafe

Posted by PrabhasPokharel on Aug 21, 2009
Nuance Cafe data sheet 4407 Views
Organization that developed the Tool: 
Main Contact: 
Nuance Corporation
Problem or Need: 

Voice XML hosting solution that provides voice apps for any purpose.

Main Contact Email : 
Brief Description: 

Nuance Cafe, or Bevocal Cafe, is a free, Web-based development environment for developing VoiceXML-based applications. You program VoiceXML applications, and Nuance Cafe will interpret these for you. A generic number is provided that users can call (with a PIN), and corporate support is available to build larger and more dedicated systems.

Tool Category: 
Is a web-based application/web service
Key Features : 

Web-development environment for VoiceXML applications. Availability of a carrier-grade back-end VoiceXML hosting platform.

Main Services: 
Interactive Voice Response (IVR)
Tool Maturity: 
Currently deployed
Platforms: 
Other
Program/Code Language: 
Other
Is the Tool's Code Available?: 
No
Is an API available to interface with your tool?: 
No
Global Regions: 
Featured?: 
Yes

jVoiceXML

Posted by PrabhasPokharel on Aug 21, 2009
jVoiceXML data sheet 2613 Views
Organization that developed the Tool: 
Main Contact: 
Dirk Schnelle-Walka
Problem or Need: 

Open Source VoiceXML Interpreter that is platform-independent. (VoiceXML is designed for creating audio dialogs that feature synthesized speech, digitized audio, recognition of spoken and DTMF key input, recording of spoken input, telephony, and mixed initiative conversations.)

Main Contact Email : 
Brief Description: 

A free VoiceXML interpreter for JAVA with an open architecture for custom extensions. Demo implementation platforms are supporting JAVA APIs such as JSAPI and JTAPI. It implements VoiceXML 2.1. The platform independent implementation can be used for free.

Tool Category: 
App resides and runs on a server
Key Features : 

VoiceXML Interpreter, Platform Independent, Supports VoiceXML 2.1

Main Services: 
Interactive Voice Response (IVR)
Tool Maturity: 
Currently deployed
Platforms: 
Linux/UNIX
Windows
Current Version: 
0.7
Program/Code Language: 
Java
Is the Tool's Code Available?: 
Yes
URL for license: 
http://www.gnu.org/licenses/lgpl.html
Is an API available to interface with your tool?: 
Yes
Global Regions: 
Featured?: 
Yes

FreeSWITCH

Posted by PrabhasPokharel on Aug 21, 2009
FreeSWITCH data sheet 3965 Views
Organization that developed the Tool: 
Main Contact: 
Anthony Minessale II
Problem or Need: 

Open Source tool needed for managing a softswitch that is modular, and uses simple scripts to manage workflow.

Main Contact Email : 
Brief Description: 

FreeSWITCH is an open source telephony platform designed to facilitate the creation of voice and chat driven products. It can be used as a simple switching engine, a PBX, a media gateway or a media server to host IVR applications using simple scripts or XML to control the callflow.

Tool Category: 
App resides and runs on a server
Key Features : 

FreeSWITCH includes many modules which provide applications by default including conferencing, XML-RPC control of live calls, Interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), Public switched telephone network (PSTN) interconnection ability supporting both analogue and digital circuits, Voice over IP protocols including SIP, Inter-Asterisk eXchange, H.323, Jabber, GoogleTalk and others. Applications using the FreeSWITCH library can be written in C/C++, Python, Perl, Lua, JavaScript using Mozilla's SpiderMonkey engine, Java and Microsoft .NET via Microsoft's CLR or via Mono. FreeSWITCH is designed to be modular, easy to use with scripting done entirely in XML, and more stable than Asterisk.

Main Services: 
Interactive Voice Response (IVR)
Other
Tool Maturity: 
Currently deployed
Release Date: 
2008-05
Platforms: 
Linux/UNIX
Windows
Current Version: 
1
Program/Code Language: 
C/C++
Other
Support Forums: 
http://wiki.freeswitch.org
Is the Tool's Code Available?: 
Yes
URL for license: 
http://www.mozilla.org/MPL/MPL-1.1.html
Is an API available to interface with your tool?: 
Yes
Featured?: 
Yes

Asterisk

Posted by PrabhasPokharel on Aug 21, 2009
Asterisk data sheet 1931 Views
Organization that developed the Tool: 
Main Contact: 
Mark Spencer
Problem or Need: 

Open-source system needed for managing a telephone PBX system.

Main Contact Email : 
Brief Description: 

Asterisk is a software implementation of a telephone private branch exchange (PBX). Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. See the wikipedia article for more.

Tool Category: 
App resides and runs on a server
Key Features : 

Voice mail, conference calling, interactive voice response (phone menus), and automatic call distribution. With hardware, can attach traditional analogue telephones to an Asterisk installation. Direct support of VoIP protocols, including SIP, MGCP and H.323. Large Userbase, and a large collection of proprietary and free add-ons and features.

Main Services: 
Interactive Voice Response (IVR)
Other
Tool Maturity: 
Currently deployed
Release Date: 
2004-09
Platforms: 
Linux/UNIX
Windows
Other
Current Version: 
1.61008
Program/Code Language: 
C/C++
Support Forums: 
http://forums.digium.com/
http://www.asterisk.org/community
http://asterisktutorials.com/
Is the Tool's Code Available?: 
Yes
URL for license: 
http://en.wikipedia.org/wiki/GNU_General_Public_License
Is an API available to interface with your tool?: 
Yes
Featured?: 
Yes

Apps that "Phone Home:" iPhone Apps and Palm Pre Report Private Data

Posted by PrabhasPokharel on Aug 20, 2009

As smartphones proliferate around the world, we ought to remain cognizant of what information we share on those phones with applications, application developers, advertisers and marketers. Phones are incredibly personal, always on, and always with most of us. As a result, they can reveal sensitive information.  In fact, it is time for smartphone users to put pressure on application developers, platform providers, and eventually legislators to protect private and potentially sensitive information.

The Electronic Frontier Foundation recently published a paper on locational privacy. Because smartphones know where we are (using GPS, and if not, using applications such as Google’s My Location service), they can reveal a lot of information about activities, patterns of behaviour, and relationships we have.

Avaaj Otalo - A Voice-Based Community Forum

Posted by PrabhasPokharel on Aug 17, 2009
Avaaj Otalo - A Voice-Based Community Forum data sheet 22327 Views

In places such as rural India, small-scale farmers struggle to meet the challenges of fierce global competition, increasing costs of farm inputs, water shortages, and new diseases and pests brought on by a changing climate. To deal with these challenges, information has become a critical input to farming operations: faced with rapidly changing conditions, farmers need market information, timely technical advice, and alerts on new and improved techniques. There are currently few sources for reliable, timely knowledge. Television and radio have achieved remarkable penetration in rural areas and stand as an effective means of information dissemination. However, without a platform to discuss, debate, and relate personal experience, information is not actionable.

Basic Information
Organization involved in the project?: 
Project goals: 

In places such as rural India, small-scale farmers struggle to meet the challenges of fierce global competition, increasing costs of farm inputs, water shortages, and new diseases and pests brought on by a changing climate. To deal with these challenges, information has become a critical input to farming operations: faced with rapidly changing conditions, farmers need market information, timely technical advice, and alerts on new and improved techniques. There are currently few sources for reliable, timely knowledge. Television and radio have achieved remarkable penetration in rural areas and stand as an effective means of information dissemination. However, without a platform to discuss, debate, and relate personal experience, information is not actionable.

Social software - email, blogs, wikis, forums, and social networks - has revolutionized how people learn and share expertise on the web, but the Internet and its associated access technologies (broadband connectivity, PCs) are out of reach for much of rural India. Even if Internet-connected PCs were available, widespread usage is constrained by language and literacy barriers. But while computers are unaffordable or unfamiliar to rural communities, mobile phones are not.

Brief description of the project: 

Avaaj Otalo is a "voice-based community forum" that connects farmers in Gujarat, India to relevant and timely agricultural information over the phone. Farmers call up a phone number, and then navigate through audio prompted menus to ask questions, listen to answers to similar questions, and listen to archives of a popular radio program for Gujarati farmers. The number farmers can call is toll-free.

Target audience: 

Farmers in Gujarat, India. Current pilot is focused on 80 farmers, but expanding to include 50,000 farmers all throughout Gujarat.

Detailed Information
Mobile Tools Used: 
Status: 
Ongoing
What worked well? : 

First and foremost, Avaaj Otalo has extended a one-way radio broadcast program into a community forum, where users can input questions, and even answer questions from others. DSC records its radio broadcasts offline and sends it to the radio station for broadcast, so a way to input questions was not available before Avaaj Otalo.

Avaaj Otalo's audio portal started with a lot of content--DSC's radio broadcast archives. Neil Patel, developer for Avaaj Otalo thinks this was crucial in building user base, as it provided useful information for initial information--and bootstrapped the availability of informative content on the portal. Being tightly coupled with a radio broadcast also means that as Avaaj Otalo expands, it will have a readily available mouthpiece and advertisement mechanism to grow its user base.

The idea of the community audio forum was also well-liked by farmers. While they often wanted their questions answered by authoritative sources (NGO workers), they liked listening to the questions that other farmers had, and suggestions from these farmers even if the credibility could not automatically be established.

What did not work? What were the challenges?: 

The pilot has gone well. As Avaaj Otalo expands, here are the challenges that will be have to overcome:

  • Cost. The service is currently toll-free, and DSC pays for all use of the system. As the system grows, however, this is likely to get expensive and unmaintainable. Moreover, demand is bound to change when cost is introduced. So DSC needs to find an appropriate way to distribute costs among farmers, the telecommunications operators, and itself to achieve sustainability.
  • There is also a question of usability as the system and the amount of content grows. As more and more farmers call in, it might become challenging for an individual farmer to listen to his/her question’s answer—he/she would have to wait through all the questions that have been asked more recently—and to find questions that pertain to his locality and growing patterns. Information will need to be categorized and presented in some organized manner.

A Lightweight SMS Gateway on a Stick: Slingshot SMS

Posted by KatrinVerclas on Aug 17, 2009

Our excellent and long-time MobileActive.org friends over at Development Seed have released a new light-weight open source SMS gateway that can run on a laptop or a USB stick.

From Development Seed's Tm McWright: "Using an GSM modem or cellphone, SlingshotSMS will send and receive text messages on behalf of your web application. It builds on the work of pygsm, an excellent Python library for dealing with AT-compatible modems. What this means is that SlingshotSMS is compatible with Mac, Windows, and Linux, and can interface with a wide range of GSM modems and cell phones - including many sub-$200 field-ready modems like the one we used for testing when we were field-testing last week as part of our participation in Camp Roberts experimentsAll code is available on github.

Here is a breakdown of the SlingshotSMS workflow...

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Avaaj Otalo

Posted by neilp on Aug 11, 2009
Avaaj Otalo data sheet 5461 Views
Organization that developed the Tool: 
Main Contact: 
Neil Patel
Problem or Need: 

Agricultural information access for small-scale farmers in rural India.

Main Contact Email : 
Brief Description: 

Avaaj Otalo ("voice-based community forum") is a system for farmers to access relevant and timely agricultural information over the phone. The system was designed in the summer of 2008 as a collaboration between IBM India Research Laboratory and Development Support Center (DSC), an NGO in Gujarat, India. By dialing a phone number and navigating through simple audio prompts, farmers can record questions, review and respond to others, or access content published by agricultural experts and institutions. In addition to the Q&A forum, Avaaj Otalo includes an announcements board of headline-like snippets updated regularly by DSC staff, and a radio archive to listen to past episodes of DSC's popular weekly radio program.

Tool Category: 
App resides and runs on a server
Key Features : 

IVR system for information access and sharing of experiences amongst small-scale farmers in rural India.

Main Services: 
Interactive Voice Response (IVR)
Display tool in profile: 
Yes
Tool Maturity: 
Currently deployed
Release Date: 
2009-01
Platforms: 
All phones -- Voice
Program/Code Language: 
Java/Android
Other
Organizations Using the Tool: 

Development Support Center

Languages supported: 
Gujarati
Handsets/devices supported: 
All
Reviews/Evaluations: 
Publications: http://www.stanford.edu/~neilp/pubs/chi2009_patel.pdf http://www.stanford.edu/~neilp/pubs/slt2008.pdf
Is the Tool's Code Available?: 
No
URL for license: 
N/A
Is an API available to interface with your tool?: 
Yes
Countries: 
Featured?: 
Yes

UNICEF

Posted by KatrinVerclas on Aug 03, 2009

Organization Type: 
Government
State/Province: 
New York, NY
Country: 
USA

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The Challenges of Mobile Advocacy

Posted by KatrinVerclas on Jul 29, 2009
The Challenges of Mobile Advocacy data sheet 5116 Views
Author: 
Tactical Tech
Abstract: 

Overview of some of the challenges and potential pitfalls to mobile advocacy that are good to keep in mind as you are planning a campaign.

Location

Adapted from Tactical Tech's Mobiles-in-a-Box Toolkit.

Finding and tracking your audience

Before starting your mobile advocacy programme, it is worth spending some time thinking about and profiling your audience and how that audience uses mobile phones. For example, if your audience is sharing handsets it may not be advisable to send or receive confidential or sensitive information.

In order to use mobiles effectively for advocacy, it's vital that your organisation keep an accurate and up-to-date record of the mobile phone numbers of your staff, members and supporters and that people agree to let their mobile number be used to contact them. If you have sufficient resources it's worth investing the time in setting up a database for the mobile numbers.  You need to be sure that people opt in to receive messages and that you provide a way for them to easily opt out of receiving any messagig from you. 


How Long Have U Been Using? Drug Counselling on MXit in South Africa

Posted by KatrinVerclas on Jul 27, 2009

MXit is a mobile social networking service hugely popular with young South Africans who flock to it by the millions.  Marlon Parker is a social entrepreneur and lecturer at the Cape Peninsula University of Technology where he’s doing his PhD who saw his drug-addicted brother go to jail. Put Marlon's personal experience together with the conversations happening on MXit every day, and you have DAS, Drug Advice Support.

In an article in South Africa's Business Times recently, Parker describes DAS:

Drug users can “chat” with the services’ counsellors when they feel the urge to use, says Parker. It is the first step in a rehabilitation programme run with nongovernmental organisation Impact Direct. The service, which is called Drug Advice Support, has since expanded to include advice on careers, rape and child abuse and an advisory service for those infected with HIV/Aids.

Who is Afraid of Citizen Journalists?

Posted by LeighJaschke on Jul 15, 2009
Who is Afraid of Citizen Journalists? data sheet 4023 Views
Author: 
Hattotuwa, Sanjana
Publication Date: 
Dec 2007
Publication Type: 
Other
Abstract: 

Large-scale disasters are growing. On the one hand, global warming and unprecedented
environmental change are resulting in disasters more frequent and calamitous than before.
Natural disasters such as earthquakes (Kashmir, 2005), floods (Bangladesh, India and
Nepal, 2007), landslides and mudslides (Bam, 2003; Chittagong, 2007), volcanic eruptions
(Merapi, 2006), tsunamis (South and Southeast Asia, 2005) and forest fires (across
Europe, 2007) continue to severely affect the lives and livelihoods of millions. On the other,
the iconic images of the London bombings (7 July 2006), the Twin Towers in New York on
11 September 2001, Madrid train bombs (2004) and the Bali bombings (2002 and 2005)
coupled with hundreds of gruesome local incidents -- including suicide bombings in coun-
tries such as Sri Lanka, Afghanistan and Iraq -- are a stark reminder that man made disas-
ters, often the result of terrorism, are a permanent feature of domestic life in many coun-
tries.

But how do we make sense of such disasters -- their causes, their impact on those in-
volved as victims and perpetrators? How do we maintain compassion in a world with com-
peting human tragedies? Does the increasing availability and affordability of Information
and Communications Technologies (ICT) -- covering PCs, radio, mobile phones, blogs,
SMS and the Internet -- result in the coverage and awareness of disasters qualitatively bet-
ter than before? Or does reportage across a hundred thousand websites and blogs by
those who are untrained in professional journalism diminish the importance of and, by ex-
tension, the response towards a disaster?

There are no easy answers to these questions. Whether we like it or not, new technologies
are changing the manner in which we gather, store, disseminate, consume and comment
on news. The overall experience after the tsunami in Sri Lanka and the subsequent design
of ICTs for humanitarian aid suggests that ordinary citizens can play a pivotal role in facili-
tating the flow of information in relief and conflict management mechanisms.


The Promise of Ubiquity as a Media Platform in the Global South

Posted by LeighJaschke on Jul 15, 2009
The Promise of Ubiquity as a Media Platform in the Global South data sheet 4191 Views
Author: 
West, John
Publication Date: 
Jan 2008
Publication Type: 
Report/White paper
Abstract: 

Mobile telephony will be the world’s first ubiquitous communications platform and
is getting there faster than anyone expected. Its major path of growth is now in the
global South where the mobile is not just a phone but a global address, a transaction
device, and an identity marker for hundreds of millions of poor people. is holds
unprecedented opportunity for media in developing countries to engage their core
audiences more deeply, reach new audiences on the edge of their current footprint,
and provide interactive and customised information services that are both profitable
and life-improving. But the opportunity is also a threat to traditional media, just
as the Internet has been – and on a larger scale in developing countries. If media
don’t address the mobile as a viable information platform others will, and within the
space of a few years media players there will have lost a large measure of their market
share, ‘mind share’, and standing in society at large.
mobile


id21 insights 69 l September 2007: Research findings for development policymakers and practitioners id21 insights

Posted by LeighJaschke on Jul 14, 2009
id21 insights 69 l September 2007: Research findings for development policymakers and practitioners id21 insights data sheet 3002 Views
Author: 
Donner , Jonathan
Publication Date: 
Sep 2007
Publication Type: 
Magazine or newspaper article
Abstract: 

id21 insights is published 10 times a year and is online at www.id21.org/insights. Readers
may copy or quote from any article, providing the source (id21 insights) and author are
acknowledged
and informed. To subscribe, email insights@ids.ac.uk with your name and
address. id21’s website, www.id21.org, offers free access to over 4,000 research highlights
on development policy issues including health, natural resources, education and more. This issue focuses on micro-entrepreneurs in Nigeria, mobile ladies in Bangladesh, unequal gender relations in Zambia, getting beyond the three billion mark, mobile banking and poor households in Jamaica.


Generation 2.0 A Practical Guide for Using New Media to Recruit, Organize, and Mobilize Young People

Posted by LeighJaschke on Jul 14, 2009
Generation 2.0 A Practical Guide for Using New Media to Recruit, Organize, and Mobilize Young People data sheet 3391 Views
Author: 
Rigby, Ben; Godin, Seth; Exley, Zack
Publication Date: 
Apr 2008
Publication Type: 
Other
Abstract: 

This practical guidebook is a must-have for every nonprofit and political organization interested in reaching youth. The book clearly and concisely details the ways in which new media has been used successfully –and unsuccessfully– to recruit, organize, and engage young people. Importantly, it ties online efforts to offline action. Chapter 4 focuses on mobile phones, using sms text messaging, what it is, how it works, and how to get started.


Generation 2.0 A Practical Guide for Using New Media to Recruit, Organize, and Mobilize Young People

Posted by LeighJaschke on Jul 13, 2009
Generation 2.0 A Practical Guide for Using New Media to Recruit, Organize, and Mobilize Young People data sheet 3458 Views
Author: 
Rigby, Ben; Godin, Seth; Exley, Zack
Publication Date: 
Apr 2008
Publication Type: 
Other
Abstract: 

This practical guidebook is a must-have for every nonprofit and political organization interested in reaching youth. The book clearly and concisely details the ways in which new media has been used successfully –and unsuccessfully– to recruit, organize, and engage young people. Importantly, it ties online efforts to offline action."


Political Involvement in “Mobilized” Society: The Interactive Relationships among Mobile Communication, Social Network Character

Posted by LeighJaschke on Jul 01, 2009
Political Involvement in “Mobilized” Society: The Interactive Relationships among Mobile Communication, Social Network Character data sheet 3690 Views
Author: 
Campbell, Scott W.; Kwak, Nojin
Publication Date: 
May 2009
Publication Type: 
Report/White paper
Abstract: 

In recent years mobile communication has emerged as a new channel for political discourse among close friends and family members. While some celebrate new possibilities for political life, others are concerned that intensive use of the technology can lead to small, insular networks of like-minded individuals with harmful effects on civil society. Drawing from a representative sample of adults in the U.S., this study examined how mobile-mediated discourse with close ties interacts with social network characteristics to predict levels of political participation and political openness. Findings revealed that use of the technology for discussing politics and public affairs with close network ties is positively associated with both political participation and openness, but that these relationships are moderated by the size and heterogeneity of one’s network. Notably, levels of participation and openness decline with increased use of the technology in small networks of like-minded individuals. However, these trends are reversed under certain network conditions, showing the role of mobile communication in civil society is highly dependent upon the social context of its use.


Mobile giving gets cheaper in the U.K.

Posted by CorinneRamey on Jun 22, 2009

Where Ideas Navigate, or WIN, a technology service provider in the U.K., has said they will waive SMS fees for charities that use their services.

Hannah Jordan writes in Third Sector:

A company that provides charity text donation services is believed to be the first to waive its commission on donations to third sector organisations. Win handles ‘short code transactions', or texts to numbers of about five digits, between charities and donors. It usually receives between five and 10 pence per standard £1.50 text donation, but has said this week that it will waive the fee for charities and other not-for-profit organisations using its services. About 30 per cent of every text donation made to sector organisations in the UK is taken in charges by third-party service providers and mobile networks.

Welcome, New MobileActive Fellow Leigh Jaschke

Posted by KatrinVerclas on Jun 17, 2009

In the growing network of people in the MobileActive.org staffers and contributors, I am very pleased to welcome yet another amazing woman in mobile. Leigh Jaschke is our new MobileActive.org Fellow for the next few months. She'll be focusing on building out our database of projects and increqase resources and information specifically on formal and informal ways in with mobile phones are used for learning, public education, education, and training.

Here is a bit more about her: Leigh is an educator and trainer with 6 years of international experience. She has worked in international development, and in program and event management. She is currently researching the role of mobile technology in education sector capacity building. Leigh holds a degree in International Development and Economics and will complete her Master of International Education in May 2010. She is fluent in French, and has also worked in German, Spanish, Mandarin, and Bambara (Mali).

Welcome, Leigh!

Mobile Tech 4 Social Change Barcelona Meetup and Nairobi Camp

Posted by KatrinVerclas on Jun 15, 2009

More Mobile Tech 4 Social Change goodness coming up!  There will be two events in June:

  • Barcelona, June 20th, open air meet-up after Mobile 2.0 -- register here.
  • Nairobi, June 27th, all-day camp with Strathmore University (even with after party and "Just a Band!")- register here!

We would love to have you!  Please feel free to forward and spread the word. More on Mobile Tech 4 Social Change events on the wiki (and yes, you can roll your own!)

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