MobileActive.org

The supply/demand nature of market-based models (led by the private sector and consumer level uptake) is argued by some as being a better form of introducing new technologies that benefit the poor than direct interventions from development actors. This so called passive diffusion view is based on the way mobile telephony has spread so rapidly. The approach holds that if ICTs do have developmental value for the poor, a combination of private firms’ search for profit plus the poor’s search for value will make it happen. Development money is best spent elsewhere.

A long history of failures in national government rollout of telecentre networks across Africa to the village level along with a spike and lull in donor driven ICT projects is perhaps reason and evidence for the passive diffusion view becoming popular. Particularly evident is how a top-down supply push for perceived ICT ‘needs’ of the poor does not always match on the ground demands and realities.

Today services delivered via mobiles that have widespread availability and use at the base of the pyramid are predominantly left to market forces to deliver. There are of course a number of notable and innovative exceptions to this and it is certainly true that private sector mobile based services have often been less ambitious in terms of pro-poor outcomes than development sector pilots – as might be expected. Yet many of the innovative case studies involving development interventions have remained niche, difficult to replicate, and have often not been sustainable over time.

This paper seeks to give a brief overview of the history of development sector interventions of ICTs and where this positions ‘ICTs for development’ going forward. A key question to ask as we move into the second decade of the 21st century is how the impact of ICTs on the poorest can be improved – and the role of the development sector and government in achieving this in what is today a predominantly market-driven approach to mobiles and more broadly to ICTs.

Service providers periodically publish different tariff offers with the objective of both customer acquisition and customer retention. Transparency in the provision of telecommunication services and tariff offers has always been and continues to be of prime concern to the Authority. TRAI has in the past taken several steps to enhance transparency in tariff offers. The Authority, however, is receiving several complaints and representations from consumers and their representatives seeking further effective transparency measures. In view of the increased competition as well as the spread of telecom activity to rural areas, the relevance of having a more transparent regime for tariff offerings cannot be overemphasised. At the same time, service providers and their associations have also raised certain concerns. This consultation paper brings out various issues that have a bearing on telecom tariff offers.