MobileActive.org

This exploratory study is a first output of an ongoing collaboration between the Berkman Center for Internet & Society at Harvard University and UNICEF. It is intended as a contribution towards building a deeper understanding of children’s safety in a digital context in developing nations.

More specifically, the objectives of the paper are threefold: First (and foremost), it seeks to raise awareness about issues related to digital safety for youth in developing nations. Second, it aims to provide a tentative map of these issues and give insights into the current state of the respective research based on an exploratory literature review. Third, the paper seeks to outline the contours of a research framework through a series of working hypotheses that might inform subsequent research efforts on these issues by connecting efforts in developing and industrialized nations.

Mobile telephony has emerged as the new frontier where governments around the world are making themselves more accessible through the remote delivery of government services and faster rate of data transfer. In developing countries, the lower cost of mobile technology as compared to Internet has allowed for the expansion of mobile government or m-government services to the poorer segments of the population. From a literature review on m-government, including the various strategies required and successive practices across the world, we build five parameters for a framework for evaluation of m-government services. These include Infrastructural Investment, Regulatory and Political environment, Awareness and Acceptance, Security and Privacy, and Equitable Acceptance.

Using these factors, we review the m-government initiatives in selected countries both in the West, Asia and India. This paper provides an updated review of the current mobile government initiatives, including: m-government’s facilitation of development; the issues and challenges in India; and, finally, proposes some strategies that can be adopted by India.