Editor’s Note: In this article, guest contributor Paul Currion looks at the potential for crowdsourcing data during large-scale humanitarian emergencies, as part of our "Deconstructing Mobile" series. Paul is an aid worker who has been working on the use of ICTs in large-scale emergencies for the last 10 years. He asks whether crowdsourcing adds significant value to responding to humanitarian emergencies, arguing that merely increasing the quantity of information in the wake of a large-scale emergency may be counterproductive. Instead, the humanitarian community needs clearly defined information that can help in making critical decisions in mounting their programmes in order to save lives and restore livelihoods. By taking a close look at the data collected via Ushahidi in the wake of the Haiti earthquake, he concludes that crowdsourced data from affected communities may not be useful for supporting the response to a large-scale disaster.
1. The Rise of Crowdsourcing in Emergencies
Ushahidi, the software platform for mapping incidents submitted by the crowd via SMS, email, Twitter or the web, has generated so many column inches of news coverage that the average person could be mistaken for thinking that it now plays a central role in coordinating crisis responses around the globe. At least this is what some articles say, such as Technology Review's profile of David Kobia, Director of Technology Development for Ushahidi. For most people, both inside and outside the sector, who lack the expertise to dig any deeper, column inches translate into credibility. If everybody's talking about Ushahidi, it must be doing a great job – right?
Maybe.
Ushahidi is the result of three important trends:
Increased availability and utility of spatial data;
Rapid growth of communication infrastructure, particularly mobile telephony; and
Convergence of networks based on that infrastructure on Internet access.
Given those trends, projects like Ushahidi may be inevitable rather than unexpected, but inevitability doesn't give us any indication of how effective these projects are. Big claims are made about the way in which crowdsourcing is changing the way in which business is done in other sectors, and now attention has turned to the humanitarian sector. John Della Volpe's short article in the Huffington Post is an example of such claims:
"If a handful of social entrepreneurs from Kenya could create an open-source "social mapping" platform that successfully tracks and sheds light on violence in Kenya, earthquake response in Chile and Haiti, and the oil spill in the Gulf -- what else can we use it for?"
The key word in that sentence is “successfully”. There isn’t any evidence that Ushahidi “successfully” carried out these functions in these situations; only that an instance of the Ushahidi platform was set up. This is an extremely low bar to clear to achieve “success”, like claiming that a new business was successful because it had set up a website. There has lately been an unfounded belief that the transformative effects of the latest technology are positively inevitable and inevitably positive, simply by virtue of this technology’s existence.
2. What does Successful Crowdsourcing Look Like?
To be fair, it's hard to know what would constitute “success” for crowdsourcing in emergencies. In the case of Ushahidi, we could look at how many reports are posted on any given instance – but that record is disappointing, and the number of submissions for each Ushahidi instance is exceedingly small in comparison to the size of the affected population – including Haiti, where Ushahidi received the most public praise for its contribution.
In any case, the number of reports posted is not in itself a useful measure of impact, since those reports might consist of recycled UN situation reports and links to the Washington Post's “Your Earthquake Photos” feature. What we need to know is whether the service had a significant positive impact in helping communities affected by disaster. This is difficult to measure, even for experienced aid agencies whose work provides direct help. Perhaps the best we can do is ask a simple question: if the system worked exactly as promised, what added value would it deliver?
We've got news on Saudi Arabia's and the United Arab Emirates' moves to ban BlackBerry, the release of the TakingITMobile mobile youth activism survey, a review of livestreaming services for mobiles, USAID's mobile financial services risk matrix, and a report that reveals the niche uses for location-based mobile services.
This guest post was written by Nicolas di Tada, Director of Platform Engineering at InSTEDD. He writes about an ingeniousway for health workers to accurately transmit semi-structured data via mobile. His post is reprinted here with permission.
During August 2009, we went on a number of field trips to health centers in remote areas of Thailand and Cambodia. The idea was to conduct a few usability tests on Geochat syntax alternatives that we were exploring. Our goal was to simplify the interaction between health workers and the system to ultimately allow them to report disease cases in a semi-structured way.
The case information always originates at the local health center level - this is where the patient comes and gets diagnosed. Most of the case reports are made through phone calls to the district level (the higher administrative level). Case details get lost when the district level summarizes the information by disease and reports the quantity of each to the provincial level.
Recently, we’ve been seeing a lot of hype about citizen reporting with mobile phones during elections. It is often conflated with the term “election monitoring,” but this does a disservice to both citizen reporting and election monitoring, a discipline and field that has been around for some 20 years. These two approaches have markedly different goals, target audiences, and processes. We think it is time for readers to definitively understand what election monitoring is in contrast to citizen reporting, and what the role of mobile phone and mapping platforms are in regard to these two very different forms of engagement during elections. We aim to clearly differentiate between them once and for all.
We also urge the adoption of differing terms - citizen reporting during an election versus systematic election monitoring. Mobile phones, SMS, and mapping platforms play a role in both citizen reporting and election monitoring, of course.
In the aftermath of the devastating earthquake in Haiti, relief organizations in the United States and Europe have been able to collect substantial numbers of donations from SMS fundraising campaigns. Just like after the 2004 Tsunami in Southeast Asia, the numbers are impressive. Two charities alone, the Red Cross Foundation and Yele, collected more than $4.7 million by mid-day Thursday (less than 48 hours after the first earthquake hit). UPDATE: The Red Cross has raised close to $20 million via its SMS campaign as of January 17th.
Industry insiders had expected $2 million in text message donations for all of 2009 at the end of October. However, a natural disaster of the gravity and dimension of the earthquake in Haiti has jumpstarted the awareness of aid organizations as to the potential power of raising funds quickly via SMS.
This guest post was written by Joshua Haynes who is studying for his Masters of International Business, at the Fletcher School at Tufts University. Reposted with Hayes' permission.
Adult literacy in rural areas faces an inherent problem. In Niger, for example, there are no novels, newspapers, or journals in native languages like Hausa or Zarma. The 20% of Nigériens who are literate are literate in French. The vast majority of rural villagers have struggled to maintain their livelihoods since time immemorial without ever knowing how to read a single word. What’s the point of literacy if there is no need for written materials?
Mobile phones in human rights monitoring is still relatively rare and there are few examples where mobile shave been used successfully in this field. In this video from the recent Open Mobile Camp in New York, three experts are discussing their projects and thinking on the use of mobiles in human rights work. Nathan Freitas discusses security issues in regard to using mobiles in this field and his project Guardian, Enrique Piraces from Human Rights Watch describes his thinking in regard to the use of mobiles in human rights work, and Emily Jacobi features Handheld Human Rights and the mobile tools that are part of the project.
It was May 2008 in Thailand,and Win Tun was anxiously watching his phone. Early May marks the beginning of rainy season, and reports were coming in of a major cyclone hitting Rangoon. A couple of days after the initial landfall on May 2, residual rains had made it to Thailand, and it was clear that Cyclone Nargis - “butterfly” - had destroyed major swaths of land in the Irawaddy delta. Up to 140,000 were missing or dead. Win Tun was worried about his family in Rangoon.
A former political prisoner, he spent 5 years in the infamous Insein prison for democratic activities in university in the ‘90s. When we met in early 2008, he had a sad air to him. Twenty years have passed since since the uprising of ’88, in which he was too young to participate. The exhaustion of fighting for something that seemed so far out of reach was wearing on him. Worse yet, he missed his family but couldn’t return home without bringing undue attention to them or risking another prison sentence.
After Nargis he was lucky. It took three days for him to get through to his family on their mobiles, and he learned they were okay – just upset, like most Burmese, at the government’s negligence of the victims. In the wake of Nargis, international aid groups waited in Thailand and offshore as the government refused to grant entrance to most.
The first few days after the Cyclone, bewildered Burmese in Rangoon stumbled out of their houses to survey the damage. In the streets, monks helped residents clear felled trees and downed power lines. But there were much bigger problems in the delta. Entire villages had been destroyed, and farmland had turned into swamps, contaminated by drowned bodies.
This article was written by Emily Jacobi from Digital Democracy. We are publishing her extensive report on Burmese dissidents' use of technology in three parts. Names of individuals in this account have been changed to protect their identity.
Burma – a modern anomaly
In September 2007, Buddhist clergy in the Southeast Asian nation of Burma (also known as Myanmar) led hundreds of thousands of citizens in peaceful protest against the ruling military regime. Armed with camera phones and limited internet access, they coordinated the largest protests the country had seen in 19 years, and broadcast the story to the outside world. These tools proved so threatening that the Burmese government responded by shutting off all Internet and mobile phone communications for five days. Why is this significant?
Globally, mobile phone penetration has reached an estimated 4.6 billion subscribers by the end of 2009, more than half the world’s population. Yet in Burma, mobile phone usage remains the exception rather than the rule. Government-imposed barriers and prohibitive prices have kept mobile penetration to approximately 1% of the population, a rate comparable to Internet access in the country.
Burma’s technological isolation accompanies the country’s greater political isolation. Ruled by a military dictatorship since 1962, the nation has become increasingly estranged from the global community. Even the name, changed from Burma to Myanmar by the military government in 1989, is disputed around the world as well as among Burmese political groups. Economic sanctions have been leveled against the country by the US and EU for its human rights abuses, and The Economist ranked Burma163 out of 167 countries in its 2008 Democracy Index.
Burma’s ruling military junta does maintain business deals with neighboring countries including China and Thailand, but the nation lags far behind its neighbors economically and technologically.While there were only 610,000 mobile users in the country at the end of 2008 (1% of the population), India and China were expected to account for a quarter of global mobile penetration – approximately 1 billion subscriptions - by the beginning of the year, according to the ITU. In neighboring Thailand, meanwhile, approximately 92% of the population is covered by mobile telephony.
Compared to its neighbors, Burma’s mobile access seems woefully behind. Despite this, mobiles have played a critical role in crisis moments, such as the monk-led protests in 2007 and in coordinating recovery from the devastation of Cyclone Nargis in May 2008. Additionally, mobile availability in neighboring countries has been effectively harnessed by Burmese groups operating in the bordering countries, where an estimated 3.5 million Burmese have been displaced.
: In this article, guest contributor Paul Currion looks at the potential for crowdsourcing data during large-scale humanitarian emergencies, as part of our 
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