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This paper shares the initial findings from the fieldwork focusing on how Kenyan citizens understand governance and how they currently interact with the government. This information is important as a first step to studying the potential role of technology in Kenyan governance.

Mobile phones have been cited by many as the best technology for interacting with citizens due to widespread user uptake; as of September 2011, Kenya had 25.27 million mobile subscribers. However, understanding the opinion of the citizen users is important to assess the real viability of using such mobile technologies to improve service delivery and citizen-government interactions. Therefore, with the aim of investigating citizens’ opinions on the best methods to interact with government, one-week of exploratory fieldwork was conducted in Nairobi in November 2011.