HIV Health Information Access using Spoken Dialogue Systems: Touchtone vs. Speech

Posted by LeighJaschke on Jun 25, 2009

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HIV Health Information Access using Spoken Dialogue Systems: Touchtone vs. Speech data sheet 886 Views
Author: Grover, Sharma A.; Plauché, Madelaine, Bernard, Ethienne; Kuun, Christiaan.
Publication Date: 1 Apr 2009
Publication Type: Report/White paper
Publisher/Journal: Carnegie Mellon University
Abstract:

This paper presents our work in the design of a
SDS for the provision of health information to caregivers of HIV
positive children. We specifically address the frequently debated
question of input modality in speech systems; touchtone versus
speech input, in a new context of low literacy users and a health
information service. We discuss our experiences and fieldwork
which includes needs assessment interviews, focus group sessions,
and user studies in Botswana with semi and low-literate users.
Our results indicate user preference for touchtone over speech
input although both systems were comparable in performance
based on objective metrics.

Countries: Botswana
Global Regions: Sub-Saharan Africa
Paper URL: http://www.scribd.com/doc/1423...
Citation: Grover, Sharma A.; Plauché, Madelaine, Bernard, Ethienne; Kuun, Christiaan (2009). HIV Health Information Access using Spoken Dialogue Systems: Touchtone vs. Speech. 3rd Annual Conference on Information and Communication Technologies and Development: 2009 Proceedings. April 17th-19th, 2009. Carnegie Mellon University in Quatar. Education City, Doha, Quatar.