Crisis management

Interoperable Communication: An Analysis of SMS Text-Message Exchange

Posted by LeighJaschke on Jul 07, 2009
Interoperable Communication: An Analysis of SMS Text-Message Exchange data sheet 2689 Views
Avery, Elizabeth Gomez; Turoff, Murray
Publication Date: 
Jan 2007
Publication Type: 
Report/White paper

Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is
simply taking time to implement. Initiatives to support agency interoperability continue. However, community
responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable
interoperable communication technology that provides a bottom-up approach while offering benefits for everyday
use. This research in progress studies the use of a web-based SMS text-message training application, designed to
simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are
leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the
local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this
ongoing research.