Citizen Media

The Mobile Minute: Mobiles + Journalism, an Open-Source Mobile Network, Fundraising with QR Codes

Posted by AnneryanHeatwole on Aug 13, 2010

Today's Mobile Minute features links on fundraising with QR codes, a survey report on how audiences get information, a breakdown of how journalism is changing due to mobile phones, the announcement of a clearer definition of mobile broadband, an open-source, solar-powered mobile network, and five cross-platform mobile development tools. 

The Mobile Minute: RIM Caves in India, Mobile Ownership Numbers, Thoughts from Tech@State

Posted by AnneryanHeatwole on Aug 12, 2010

Today's Mobile Minute covers the unfolding BBM security controversy, Ushahidi's new Crowdmap online platform, a roundup of mobile apps for the disabled, a break down of what mobile ownership numbers actually mean, and the take-away on mobile remittances from the Tech@State conference.

Press One for Freedom Fone, Press Two for Farm Radio: How Stations Use Integrated Voice Response

Posted by MelissaUlbricht on Aug 11, 2010
Press One for Freedom Fone, Press Two for Farm Radio: How Stations Use Integrated Voice Response data sheet 4786 Views

Two years ago, Bev Clark, the co-founder of Kubatana.net, was awarded a large grant as part of the Knight News Challenge for Freedom Fone, an open-source software platform for distributing news and information through interactive voice response (IVR) technology.  Freedom Fone was officially launched in late February of this year and has since been downloaded about 200 times, said Amy Saunderson-Meyer of Freedom Fone.

Freedom Fone leverages audio as a mobile function using IVR, a technology that allows a system to detect voice and keyboard input. IVR allows a user to call, enter or say specific numbers, and listen to or contribute audio content.  (Many readers are already familiar with IVR - you’ve likely encountered it when you call a customer service number and are prompted with instructions to press numbers for different issues or service departments.)

Since the launch, Freedom Fone has provided support to specific organizations including Equal Access in Cambodia, Small World News TV, TechnoServe, One Economy Corporation, and Africa Youth Trust.

Basic Information
Organization involved in the project?: 
Project goals: 

Recently, Freedom Fone was adapted by two farm radio stations through the African Radio Research Initiative, a 42-month project supported by the Bill and Melinda Gates Foundation and implemented by Farm Radio International in partnership with the World University Services of Canada. The aim of the AFRRI project was to asses the effectiveness and impact of farm radio in many parts of Africa.

Brief description of the project: 

Freedom Fone leverages audio as a mobile function using IVR (interactive voice response), a technology that allows a system to detect voice and keyboard input. IVR allows a user to call, enter or say specific numbers, and listen to or contribute audio content.

Bartholomew Sullivan, a regional ICT officer for AFRRI, was on site to set up Freedom Fone at Radio Maria in Dar es Salaam, Tanzania. It was the first time Freedom Fone partnered with a group outside of its own projects.

AFRRI works with 25 radio stations in five countries in Africa. Stations include private, public, national, and community radio stations with established listeners in varied agricultural zones. Freedom Fone was introduced at two of these radio stations: Radio Maria (a faith-based station that also broadcasts health and agricultural information across the country) in Dar es Salaam, Tanzania, and Volta Star radio (the national broadcaster) in the Volta region of Ghana. Before the project, neither station had an existing IVR system in place and the primary feedback loop with listeners was through written letters.

Target audience: 

Any individual or group interested in integrated voice response, especially in how it can be used at a radio station.

Detailed Information
Mobile Tools Used: 
Length of Project (in months) : 
48
Status: 
Ended/Complete
What worked well? : 

One benefit to Freedom Fone integration at an established radio station is the ability to promote the IVR service. At Radio Maria, the broadcasters relied on the large number of existing listeners to promote and explain the service including the specific local numbers to call. The group created a special jingle and message to promote the competition.

Another thing that worked well was the ability to set up multiple call-in numbers for each of the main local mobile providers in the region: Vodacom, Zain, and Tigo. This allowed listeners to call from their respective networks, making it cheaper.  The group used similar sounding numbers for each of the networks.

The participatory radio campaign approach was to enhance existing systems, not add new content or processes to the farm radio stations. So, Sullivan and others were able to incorporate and adapt Freedom Fone to best match the needs and uses of the listeners.

A more general success for Freedom Fone is the ability to provide an alternative, mobile-based medium for news and information.

What did not work? What were the challenges?: 

The projects at Radio Maria and Volta Star (and specifically in regards to Freedom Fone) were not without challenges and issues, including reliable hardware, cost, human error, power, and training.

One challenge is obtaining high-quality or dedicated hardware. In Tanzania, Sullivan bought a second-hand computer locally to host the Freedom Fone software.  Cost can be an issue with some hardware as well.

Human error is a challenge inherent with Freedom Fone, which ironically stems from the high adaptability of the platform and the ability for control many parameters of the IVR process.

Power is an issue, especially in areas with unreliable power because, “when the computer is off, then Freedom Fone is down,” Sullivan said. Similarly, infrastructure is really important, including having backup power supplies for power outages.

Another issue to incorporating Freedom Fone at established organizations is training.

Finally, another challenge with Freedom Fone was the ability to deal with user error or confusion.





The Mobile Minute: Cyber-Utopians, Hacking a Base Station, mBillionth Awards

Posted by AnneryanHeatwole on Aug 02, 2010

Today's Mobile Minute brings you coverage on why the the idea of a "cyber-utopia" is flawed, a demonstration of a hacked phone tower, a report on Alabama's increasingly mobile-based news consumption, licensing iPad and iPhone apps from the New York Times, and mBillionth's mobile awards.

Mobile Media Toolkit Screencast: How To Mobile-Optimize a Wordpress Blog

Posted by PrabhasPokharel on Jul 29, 2010

As a part of the Mobile Media Toolkit, we are producing how-to screencasts that show how to use various mobile tools that have to do with the production and dissemination of content and media.

I argued recently that content publishers should publish for the mobile web rather than build more apps. So it only felt appropriate to do a how-to screencast on how to actually produce content for the mobile web. One way is to use the polular and open source blogging software Wordpress as the back-end of the website, and optimize it so the front end is suitable for mobile viewing. We help viewers go through this process in a brief how-to screencast. See it below or click through to the How To article.

Mobile Media Toolkit Screencast: Mobile Optimize your Wordpress-based Website from MobileActive.org on Vimeo.

How to Mobile-Optimize a Wordpress Website

Posted by PrabhasPokharel on Jul 29, 2010
How to Mobile-Optimize a Wordpress Website data sheet 12477 Views
Author: 
Prabhas Pokharel
Abstract: 

Publishing for the mobile web is an important way to reach audiences on mobile phones. This screencast demonstrates an easy-to-use tool that can enable many content producers pubish for the mobile web. Wordpress.org has developed software which lets many around the world create websites fairly easily. This tool, the Wordpress Mobile Pack, makes it easy for those content producers to also publish on the mobile web.

In this short how-to video, we show how easy it is install the Wordpress Mobile Pack and generate a mobile version of websites, along with pointers to the more advanced features of the software.

Publishing for the mobile web is an important way to reach audiences on mobile phones. This screencast demonstrates an easy-to-use tool that can enable many content producers pubish for the mobile web. Wordpress.org has developed software which lets many around the world create websites fairly easily. This tool, the Wordpress Mobile Pack, makes it easy for those web publishers to now publish on the mobile web.

In this short how-to video, we show easy it is install the Wordpress Mobile Pack and generate a mobile version of websites, along with pointers to the more advanced features of the software.

Mobile Tools: 

Wordpress Mobile Pack

Posted by PrabhasPokharel on Jul 29, 2010
Wordpress Mobile Pack data sheet 4936 Views
Organization that developed the Tool: 
Main Contact: 
James Pearce
Problem or Need: 

There is a need for tools that let publishers create mobile-optimized websites that are also easy to edit and upload content to. In particular, tools that integrated with existing solutions (like Wordpress.org publishing software) to create mobile websites are needed. 

Main Contact Email : 
Brief Description: 

This plug-in takes a Wordpress.org-based site, and mobile-optimizes it. The back-end remains the same as Wordpress.org and is therefore easy to edit and upload content to. The desktop version of the site remains the same as well. What the plug-in adds is the ability for mobile viewers to see a website that is easy to navigate on a mobile handset. Auto-detection of mobile phones, conversion of widgets, and many more features are included.

Tool Category: 
App resides and runs on a server
Key Features : 
  • Adds a mobile switcher so mobile viewers are redirected to a mobile-optimized theme.
  • Adds several mobile-optimized themes to the set of themes available on Wordpress.
  • For webkit-enabled devices, has an advanced theme that takes advantage of those features.
  • Provides a mobile admin panel so the blog can be administered using a mobile phone.
  • Mobile ad widgets that are easy to integrate with Admob and Google Ads.

More features listed on the plug-in website.

Main Services: 
Other
Tool Maturity: 
Currently deployed
Platforms: 
Linux/UNIX
Mac/Apple/iPhone
Windows
All phones/Mobile Browser
Current Version: 
1.2
Program/Code Language: 
PHP
Number of Current End Users: 
10,000-100,000
Support Forums: 
http://mobiforge.com/forum/dotmobi/wordpress
Languages supported: 
Interface is in English
Handsets/devices supported: 
Most mobile browsers.
Is the Tool's Code Available?: 
Yes
URL for license: 
http://www.apache.org/licenses/LICENSE-2.0
Is an API available to interface with your tool?: 
Yes

Mobile Minute - Daily M4Change News

Posted by AnneryanHeatwole on Jul 25, 2010

The Mobile Minute is here to bring you the day's mobile-for-development new. Today's Minute covers disaster assistance applications on smartphones, a BBC guide to using pocket-sized video cameras for reporting, the UN ICT Hub's first Briefing Report on ICT4D in the Asia-Pacific region, the development of two new systems that allow mobile phones to work in areas with no reception, an intriguing idea for an iPhone app to combat homelessness, and an event on mobile payments in the Tech@State series in Washington DC.  

The Face-Off: Mobile Web (and not Apps) are the Right Choice

Posted by PrabhasPokharel on Jul 22, 2010

There are now over 5 billion mobile subscriptions around the world. Smartphone ownership is steadily growing, both in the United States and abroad.  Smartphone ownership is projected to be above 50% of all mobile phones in the United States by next year. This has many NGOs and other content and media prodicers wondering about how best to produce content for mobile phones (high-end devices, in particular). SMS and voice-based applications have their use cases, but many content producers today are wondering whether to produce a mobile website or a mobile application (app) to distribute their content.

New Feature! The Mobile Minute - Daily M4C News!

Posted by AnneryanHeatwole on Jul 15, 2010

We have a new feature!  We want to keep you updated with fresh content all the time - in addition to our-indepth content.  So - it’s time for the Mobile Minute, your daily guide to the latest mobile news and information. Today's post covers Google's App Inventor, SMS farming alerts, using a phone for eye exams, why your nonprofit needs a smartphone, and reaching another milestone: 5 billion worldwide mobile subscriptions.

• Google Demos Codeless Android Development Tool for Students.” Google’s new “App Inventor” tool (still in Beta) lets users create Android apps through a simple drag-and-drop system – no knowledge of code required.

• Philippines Farmers to Get Rice-Growing Advice Via Text Message.” International Rice Research has developed an SMS program that will text rice farmers information about crops. Farmers fill out information about their crops over their mobiles, and receive back information about timing, fertilizer, and growing amounts. (via Textually.org)

• Eye Exams Using a Mobile Phone.” MIT researchers developed an eye exam that runs on mobile phones. The article quotes the MIT News, describing the tool as, “In its simplest form, the test can be carried out using a small, plastic device clipped onto the front of a cell phone's screen. The patient looks into a small lens, and presses the phone's arrow keys until sets of parallel green and red lines just overlap. This is repeated eight times, with the lines at different angles, for each eye.”

• Five Reasons Why Nonprofit Communicators Need Smartphones.” This article looks at the five key ways mobiles (and specifically, smartphones) are a necessary tool for nonprofit communicators.

• Over 5 Billion Mobile Phone Connections Worldwide.” This BBC article looks at the rapid growth and high penetration rates of worldwide mobile phone subscriptions, examining the mobile boom in India and China, multiple mobile phone ownership, and what those numbers might mean. The article is based on information from Wireless Intelligence, the database for the GSMA. As of this mobile minute, the exact number of subscriptions is at 5,019,477,554.

[Mobile Minute Disclaimer: The Mobile Minute is a quick round-up of interesting stories that have come across our RSS and Twitter feeds to keep you informed of the rapid pace of innovation. Read them and enjoy them, but know that we have not deeply investigated these news items. For more in-depth information about the ever-growing field of mobile tech for social change, check out our blog-posts, white papers and research, how-tos, and case studies.]

Image courtesy Flickr user QiFei

 

Grocott's Mail: A Local Newspaper Embraces Mobile Phones

Posted by AnneryanHeatwole on Jul 14, 2010

[Updated with images] In Grahamstown, South Africa, getting and sharing news is a mobile experience. Grocott’s Mail, a local paper, incorporates mobile phones into many aspects of its news service – from disseminating headlines via SMS, to encouraging readers to text in their opinions, to a Knight Challenge-winning citizen journalist training program.

Grocott's Mail: A Local Newspaper Embraces Mobile Phones data sheet 4443 Views
Countries: South Africa

VoxPilot

Posted by KatrinVerclas on Jul 13, 2010

Voxpilot is a provider of IMS-Ready, VoiceXML and Video-In-VoiceXML technology.

Organization Type: 
Commercial
State/Province: 
Dublin
Country: 
Ireland

Tagged With:

MXIT: Uses, Perceptions and Self-Justifications

Posted by chigona on Jul 13, 2010
MXIT: Uses, Perceptions and Self-Justifications data sheet 2132 Views
Author: 
Wallace Chigona, Agnes Chigona, Bomkazi Ngqokelela, and Sicelo Mpofu
Publication Type: 
Journal article
Abstract: 

This paper reports on a pilot study investigating the perceptions and use of Mobile Instant Messaging (MIM) amongst the youth in South Africa. MIMs are enjoying a high adoption rate amongst the youth in South Africa and MXit is by far the most popular MIM. However, the media, parents and educators are overly concerned with the use of the system. The accusations against MXit have included the allegations that it is time-wasting for the youth, it is a hunting ground for paedophiles, and it leads to anti-social behaviours.

It is interesting, however, that despite the negative perceptions of the system, the youth are still using it, and presumably with their parents’ blessings. Data for the study was gathered through in-depth interviews with randomly selected youth who use MXit, as well as with parents of children who use the system.

The study has found that the youth use the system mainly for social networking and that, to most users, the system is more than just a communication tool - it is also part of their lives. The study has also unearthed the perceptions of the users towards fellow users and towards non-users. In addition, it has been noted that both the users and parents of users are employing self-justification strategies to deal with the cognitive dissonance arising from the negative discourse on MXit and their continued use or support of the system. The findings of this study contribute to the understanding of how the youth use new media. The findings could be useful for those who may want to use new media for educating the youth and for marketing purposes

 


MXit up in the Media: Media Discourse Analysis on Mobile Instant Messaging

Posted by chigona on Jul 13, 2010
MXit up in the Media: Media Discourse Analysis on Mobile Instant Messaging data sheet 1988 Views
Author: 
Agnes Chigona and Wallace Chigona
Publication Date: 
Dec 2008
Publication Type: 
Journal article
Abstract: 

Mobile instant messaging has the potential of providing youth not only with a social space where they can interact and bond but also with a learning environment. MXit is the most popular mobile instant messaging application in South Africa. Due to its nascency, little academic research has been done on the application.

The application has drawn considerable local media interest; however, most of the media coverage has been negative. Media discourse of the application is of academic interest, since media discourse is one of the many ways through which reality is constructed. This means there is a relationship between media discourse and public opinion. Distortions in the media may misinform and engender impaired decision making amongst policymakers as well as members of the public. Discourse analysis can reveal distortions in media communication and counter misinformation.

Using critical discourse analysis, we have analysed the media discourse on MXit by employing the Habermasian concept of the ideal speech situatio and its validity claims as a conceptual tool. The analysis shows that (i) the media discourse  is fraught with distortions; (ii) the media have mainly used the voice of adults to legitimise the discourse and marginalise the voices of the youth.


Have Your Say with CGNet Swara - Tribal Citizen Media in India. A New Case Study

Posted by PrabhasPokharel on Jul 09, 2010

We have another new case study up where we report on an innovative audio-based citizen journalism project in Chhattisgarh, India. Tribal citizen journalists have been reporting news in their own languages through a new service called CGNet Swara. CGNet stands for Chhattisgarh Net). The service allows citizen journalists to call in and record news in one of four local languages. The news that has been produced has been picked up in India's mainstream media, and some reports have led to concrete action: in one case, teachers whose salaries hadn't been paid for months were paid after a news report elicited a calling campaign from listeners. We've previously mentioned the project in a short blog post. This much more extensive case study is a part of some work we have been doing on citizen media projects using audio, radio, and mobile

Have Your Say with CGNet Swara - Tribal Citizen Media in India. A New Case Study data sheet 3019 Views
Countries: India

CGNet Swara

Posted by PrabhasPokharel on Jul 08, 2010
CGNet Swara data sheet 4991 Views

The Swara System Flowchart (Bill Thies)CGNet Swara is a new audio-based citizen journalism service in Chhattisgarh, India. Citizen journalists can call a phone number to record news, and listeners can call in to hear news recorded by citizens around them. When citizen journalists call, they simply press 1 to record news and record some audio onto the system. Listeners can call the same number, press 2, and hear the last three items that the moderators have selected to be published on to the service.

The moderators receive requests via email when a citizen journalist posts content, after which they verify the report (sometimes adding notice that a report isn't verified, sometimes investigating more, on a case-by-case basis), edit the recording, and publish it. There are currently three moderators, all  professionally trained journalists.

Basic Information
Organization involved in the project?: 
Project goals: 

The state of Chhattisgarh was founded in 2000 and has a large population of indigenous tribal people. Illiteracy is high in the state, and the tribal languages spoken by the population provide for few mediums for expression. In Kudukh and Gondi, two of the languages of the population CGNet Swara serves (spoken by an estimated 4 million people), project implementers could not find any source of news that existed before Swara. The tribal populations also speak Chattisgarhi and Hindi, but most sources of news available in those languages are largely irrelevant and not local in nature. Additionally, there isn't much presence of community radio in the region. Community radio licenses are difficult to obtain in India, especially in Chhattisgarh, where there is significant activity from the Naxalite Maoist insurgency and licensing is even more restricted.

CGNet Swara has two main goals: to provide a news channel for tribal people in the state, and to allow tribal populations a form of expression in their own languages. Because of high illiteracy rates and a strong oral tradition in the region, CGNet Swara focused on audio as the preferred channel. As a secondary goal, the project would also like to provide a venue for those interested in the local affairs of Chhattisgarh to be able to listen to the news produced with the help of local citizens.

Brief description of the project: 

CGnet Swara created a citizen journalism channels that allows citizen journalists and interested parties to call a phone number to record or listen to news content. The project trained 29 individuals in Chhattisgarh in the basics of citizen journalism, and instructed them how to record news on the audio system. The news that these and other individuals record onto the citizen journalism platform is then edited, and made available for callers to listen to. All news items are also uploaded to the web, and some content is highlighted in an online email list.

Target audience: 

The primary target audience is the tribal people of Chhattisgarh. They speak one of four languages: Gondi, Chattisgarhi, Kudukh, and Hindi. The languages and the population served have a strong oral rather than written tradition. There is no other news media in two of the languages, Kudukh and Gondi, that the project implementers could identify. The population in the region has high levels of illiteracy, and low levels of political representation. The anti-government Naxalite-Maoist insurgency is also active in the area.

The secondary target audience is people around the world with an interest in local Chhattisgarh affairs. This target audience is mainly meant to receive the news that is collected by local reporters in Chhattisgarh.

Detailed Information
Mobile Tools Used: 
Length of Project (in months) : 
5
Status: 
Ongoing
What worked well? : 

The audio news service is clearly meeting a need that is reflected in the call volume received. Unlike many audio-based content dissemination or reporting projects, CGNet Swara doesn't provide a toll free number for reporters or listeners to call or a free call-back function. Both listeners and reporters have had to pay to get and post content. In fact, most callers have paid long distance fees in the first five months of the system (about twice that of local calling fees, project lead Choudhary estimates) because the server for Swara is located in Bangalore in another state.

 

Choudhary estimates that calling costs could be up to one-half of daily spending for some callers (callers report paying 5-10 rupees per call, and the government of India estimates 77% of Indians spend less than Rs. 20 per day; tribal populations are among the poorest in India). The fact that so many calls have come through means that Swara is meeting a need that both tribal citizen journalists and listeners felt. Choudhary also stressed that the majority of the reports come from reporters that had not been trained by Swara, and were reporting on their own after finding out via word of mouth.

 

The second is the impact that some of the stories have had on the life of the tribal journalists. Many messages are sent to an email list with journalists, activists, and other with an interest in the Chattisgarh region. In one specific case, this led to concrete action. In response to a report about school workers in the Dantewada district who hadn't been paid for more than a year, the CGNet moderators posted a message to the email list that included the number of the responsible government authority to call. After the authority was flooded with calls, all the school workers were paid in a week's time.

 

Another example included a first-hand report of police brutality in the region. Bill Thies, the original Audio Wiki developer who has been involved with the project, told Stanford students in a question and answer session that "the mainstream media picked up the story, and probably would have anyways," but that the first-hand report provided an interesting perspective from those directly affected by the brutalities, very recently after they happened.

 

The third is how well the service seems to fit the oral tradition of the populations it is serving. When Choudhary described the journalism training, he mentioned teaching participants how to record an audio clip to tell a story in 2 minutes. He told me, however, that much of that training had been unnecessary. The tribal journalists, having been surrounded by a tradition of oral storytelling, have an intuitive sense for recording short clips that tell a story. Choudhary, a former BBC journalist, said some of the recorded stories were better than stories he has recorded. The citizen journalists who have started using the system without training are also posting high-quality content.

What did not work? What were the challenges?: 

The foremost challenge is political. CGNet Swara operates in a region with political unrest. The audio news service lets anyone record and listen to news content which authorities could consider developing a 'loose cannon,' Choudhary worried.

In India, the only FM radio station allowed to broadcast news and current affairs is All India Radio, and community radio licenses are difficult to obtain, especially in Chhattisgarh. In many ways, the CGNet Swara system sidesteps these political hurdles by creating an audio service that so far has escaped regulation.

That is not to say that regulations will not change. A more political attempt to broadcast audio news over mobiles in Zimbabwe resulted in the mobile service provider shutting down several of the SIM cards for the service, fearing retribution from government. A similar fate could await here. In fact, Swara's servers have been shut down twice by their hosts without any explanation. IPSnews puts the issue well: "longevity remains challenged by the political nature of the area CGNet Swara serves, where police and administrative officials have the powers to shut down any operation perceived as "helping" the Naxal movement."

There are some technical challenges entangled with the political challenges as well. Technology that bridges PSTN (Public Switch Telephone Network) with VoIP (Voice Over Internet Protocol) is illegal in India, and VoIP numbers are tough to obtain. As a result, CGNet Swara had to sometimes operate over analog telephone lines. Analog telephone lines support fewer concurrent calls, have lower voice quality, and are less reliable.

In addition, the software that Swara is using doesn't allow for identification of the phone numbers that are calling in. This means that the moderators cannot see who is calling in to record and listen to news (from where), and modify their system accordingly. While Choudhary feels this lack of identification enhances security, mobile operators already have much of the information available to them.

 

This relates to another challenge: the security of reporters and listeners. Because Swara users are making phone calls from their mobile phones, mobile network operators have a record of exactly who is calling into the system. This could theoretically enable authorities to harass individuals who make use of the system if they end up taking an unfavorable stance against the system.

Another potential challenge is effective moderation of the recordings. As usage grows and more reports are called in, moderation will become more expensive and time-consuming. Choudhary notes that now when the reports come in, every report is either verified through examination (or labeled as unverified, on a case by case basis). Each audio clip is also edited for sound and clarity. As the service scale, more moderation will be required.

Finally, the project faces a challenge in soliciting content from the marginalized languages Kudukh, Gondi, and Chhatisgarhi. Half of the content that has been reported to the system is in Hindi, the least marginalized of the languages. Choudhary said the team was keen to receive messages especially in Kudukh and Gondi, but reaching areas when only those languages are spoken will require innovative ways of advertising, like partnering with cultural song and dance troupes. The Swara team has not done so yet.

 


Mobile Tech in Community Radio - Still Ad hoc and One-Off. A State-of-Mobile Report

Posted by MelissaUlbricht on Jul 06, 2010

In 2008, Bruce Girard concluded in a MobileActive.org guest post that the addition of text messaging technology into the community radio toolkit was still in its infancy. SMS use at radio stations was informal, he wrote, and the few cases of more complex use of SMS messages accompanied political crisis or natural disaster and were largely donor financed.

Two years later, we delve once again into the state of SMS and mobile technology at community radio stations, by way of an informal survey. While advances have been made and creative projects have emerged, integration remains an ad-hoc and individual enterprise.

This report summarizes existing projects and success stories, highlighting the most popular uses of mobile technology. It concludes with a discussion of the challenges that community radio stations face in adopting SMS and mobile technology.

Kenya Connected: Mobile Technology is Linking Journalists to Local Sources

Posted by camillakarlsen on Jun 28, 2010
Kenya Connected: Mobile Technology is Linking Journalists to Local Sources data sheet 2411 Views
Author: 
Camilla Karlsen
Publication Date: 
Jun 2010
Publication Type: 
Report/White paper
Abstract: 

This study explores how news journalists' working conditions are changing in an African developing country due to the growth in information communication technologies (ICTs). The special focus is set on news journalists' use of mobile technology because the rate of mobile penetration in to Africa is so significant these years that the region is actually driving the mobile market’s growth worldwide with a teledensity of over 50%. Although mobile technology has been in the Africa continent for almost two decades it is only within the last two to five years that people have made regular use of these technologies due to recent improvements in accessibility and cost-efficiency.

Interviews with several Kenyan news journalists and other media actors conducted in January and February 2010 were used as the prime empirical data in the study. Thus, to the extent that mobile technology has an effect on the journalistic working process, the following problem statement and research questions served as a guide for this study and were answered in the analysis that drew upon the theoretical framework of journalistic working processes, gatekeeping theory, disruptive technologies, and ICT for development (ICT4D):

•    PS: How do Kenyan news journalists use mobile phones in their work?
•    RQ1: In which ways does mobile technology affect the journalistic working process?
•    RQ2: How does mobile technology affect public interaction with the news media?

The findings suggest that Kenyan news journalists use mobile technology in several ways in their work: they set up interview appointments by calling their sources; they conduct telephone interviews; they record interviews using the mobile phone’s microphone which is particularly useful in conflict-sensitive reporting; they send Internet links to their sources whom can read the online news from their mobile phone’s browser. The consequences of journalists’ use of mobile phones are, for instance, that in the past two to five years mobile technology has linked journalists with sources from Kenya's remote areas and enabled the news media to publish reliable stories which would have been difficult to verify a few years ago. Also, the Kenyan public has gained easy access to the news media, for example by participating in radio call-in shows and the information they provide is sometimes researched by journalists and turned into news stories. The traditional gatekeeper role of the press has changed to fact controller, and it is likely that the public's knowledge contribution can help to promote democracy in the country.


How to Record Audio on a Mobile Phone

Posted by MelissaUlbricht on Jun 21, 2010

We are very interested in the role of mobile phones in citizen media, including how mobile phones can function as a portable newsroom or radio studio. To that end, our latest how-to guide, Mobile Audio Recording in the Field (and how to get a clear sound on the streets), walks you through the process of recording audio content on your mobile phone, whether you are recording from a studio, your home, or in the field.

This how-to is part of the Mobile Media Toolkit, which includes many other case studies, how-to guides, resources, and tools to use mobile phones for reporting, content delivery, and citizen participation.

The how-to provides:

Bubble Motion

Posted by KatrinVerclas on Jun 21, 2010

Bubble Motion is a global provider of mobile messaging and social media applications: BubbleTalk™ service, a personal voice messaging service, Bubbly™, a voice-based social networking service, and BubbleCast™, an audio content broadcasting service.

Organization Type: 
Commercial
State/Province: 
Singapore
Country: 
Singapore

Mobile Audio Recording in the Field (And How to Get a Clear Sound From the Streets)

Posted by MelissaUlbricht on Jun 18, 2010
Mobile Audio Recording in the Field (And How to Get a Clear Sound From the Streets) data sheet 22963 Views
Author: 
Melissa Ulbricht
Abstract: 

This How-To article provides tips for recording and sharing clear-sounding audio from a mobile phone. Often, recording on a handset is done in less-than-ideal environments. This article offers recording tips to help you capture quality audio to ensure a clear sound, even when you report on the ground and outside of a professional recording studio. We'll describe the best way to create, share and edit audio content depending on what resources you have (or do not have). You will also find a brief outline of some of the most popular and easy-to-use tools for creating, editing, and sharing audio content.

Location

Your mobile phone is an instant audio-recording and storage device, and it can be used anywhere. This How-To article provides tips for recording and sharing clear-sounding audio from a mobile phone. Often, recording on a handset is done in less-than-ideal environments. This article offers recording tips to help you capture quality audio to ensure a clear sound, even when you report on the ground and outside of a professional recording studio. We'll describe the best way to create, share and edit audio content depending on what resources you have (or do not have). You will also find a brief outline of some of the most popular and easy-to-use tools for creating, editing, and sharing audio content. Some tools require a specific call-in number and thus are geographically limited in scope. Other tools are Internet-based and widely available while others are specific to smartphones or iPhones. This article will give you a solid overview of what is available depending on your locale and resources, and will offer guidance for further tips and techniques.


Voices of Youth

Posted by MelissaUlbricht on Jun 17, 2010
Voices of Youth data sheet 6174 Views

A recently launched campaign at a popular youth radio program in Nepal focuses on the voices of youth - or at least, text messages of youth. Regardless, the SMS campaign seems to be making strides.

UNICEF in Nepal has teamed up with the popular Nepali radio program Saathi Sanga Man Ka Kura, which means "chatting with my best friend." The program, also called SSMK, is run by the non-governmental organization Equal Access Nepal. SSMK has been on the air for 10 years and reaches millions of youth listeners (primarily ages 13 to 26) throughout Nepal. In April, UNICEF and SSMK launched a campaign that allows young listeners to take an active role in a conversation, all via SMS.

Rupa Joshi, a communications specialist with UNICEF, explains the origins of the campaign.

Basic Information
Organization involved in the project?: 
Project goals: 

The goal of the project is to maximise participation of young people and reflect their voices on issues that affect their lives.

Brief description of the project: 

UNICEF in Nepal has teamed up with the popular Nepali radio program, Saathi Sanga Man Ka Kura, which means "chatting with my best friend." The program, also called SSMK, is run by the non-governmental organization Equal Access Nepal. SSMK has been on the air for 10 years and reaches millions of youth listeners (primarily ages 13 to 26) throughout Nepal. In April, Unicef and SSMK launched a campaign that allows young listeners to take an active role in a conversation, all via SMS.

Every week on the program, the radio team frames a topic or a question and invites the listeners to respond via a free text message to an established short code, 4400. The responses are then posted on a forum on the UNICEF Voices of Youth website.

Target audience: 

The target audience of the project are the current listeners of the SSMK radio program. It has been on the air for 10 years and reaches millions of youth listeners, primarily ages 13 to 26, throughout Nepal.

Detailed Information
Status: 
Ongoing
What worked well? : 

The project worked in conjunction with the ongoing success and popularity of the SSMK radio program. It adapted a technology that was highly accessible (and free) to the target audience. Start up and maintenance costs have been relatively low. The project has also benefited from a positive working relationship with a local mobile technology sevice provider to trouble-shoot technical issues that have come up.

What did not work? What were the challenges?: 

The group has had to perform ongoing fixes to various processes. In its current state, it also requires significant administrative time to monitor and post incoming responses.


The Mobile Phone and the Public Sphere

Posted by PrabhasPokharel on Jun 15, 2010
The Mobile Phone and the Public Sphere data sheet 4830 Views
Author: 
Janey Gordon
Publication Date: 
Jun 2009
Publication Type: 
Journal article
Abstract: 

This article seeks to explore the influence of the mobile phone on the public sphere, in particular with regard to its effect on news agendas, gatekeepers and primary definers. Using the examples of the Chinese SARS outbreak (2003), the south-east Asian tsunami (December 2004), and the London bombings (July 2005), the author questions the extent to which the mobile phone is challenging conventional and official sources of information.

At times of national and personal calamity, mobile phone is used to document and report events from eyewitnesses and those closely involved. Using multimedia messages (MMS) or text messages (SMS) to communities of friends and families, as well as audio phone calls, mobile phone users may precede and scoop official sources and thwart censorship and news blackouts. They can also provide valuable evidence of what actually occurred. Users are able to take pictures and short films and transmit these rapidly to others along with reports of what is happening where they are; they are also able to access other media broadcasts and the internet. They are what have become known as `citizen journalists'.

The evidence suggests that mobile phone usage is contributing to the public sphere and in some instances is circumventing official repression or inadequate information. There is also an indication that the `mobcam' is capturing images that would otherwise be lost. However, the mainstream media has been quick to take advantage of this citizen journalism and mediate it within its own parameters.


VoxPilot VoxBuilder

Posted by StephanieMilbergs on Jun 02, 2010
VoxPilot VoxBuilder data sheet 3204 Views
Organization that developed the Tool: 
Main Contact: 
Sales
Problem or Need: 

Provides users with a VoiceXML hosting solution on a remote VoiceXML gateway.

Main Contact Email : 
Brief Description: 

VoxBuilder ODE (Online Development Environment) is a hosted VoiceXML Platform which allows developers to host/test VoiceXML-based Applications on a remote VoiceXML gateway. Similar to other web-based VoiceXML development platforms, such as Tellme Studio, BeVocal etc., voxBuilder provides an external VoiceXML gateway and a configuration application to connect live telephony numbers/extensions with the VoiceXML-based telephony applications. voxPilot provides the environment free for the initial design and development. The application can then be deployed within Europe for a fee. VoxBuilder supports testing of VoiceXML applications from multiple countries by providing local numbers.

Tool Category: 
Is a web-based application/web service
Key Features : 

A key feature of voxBuilder is that the development environment supports both Text-to-Speech and Speech Recognition in multiple languages. Currently supported languages include Danish, English, French, German, Hebrew, Italian, Spanish, Swedish and Turkish.  voxBuilder's support for multiple languages is based on an extension attribute "xml:lang" (similar to VoiceXML 2.0) which is applied to the following VoiceXML 1.0 tags - <grammar>, <prompt> and <vxml>.

Main Services: 
Interactive Voice Response (IVR)
Display tool in profile: 
Yes
Tool Maturity: 
Currently deployed
Platforms: 
Other
Program/Code Language: 
Other
Languages supported: 
European languages, English
Is the Tool's Code Available?: 
Yes
Is an API available to interface with your tool?: 
No
Global Regions: 

Bubbly

Posted by StephanieMilbergs on Jun 01, 2010
Bubbly data sheet 4758 Views
Organization that developed the Tool: 
Main Contact: 
Tom Clayton
Problem or Need: 

People want to communicate ideas or messages using their voices.  Bubbly enables users to send voice messages to multiple followers.

Main Contact Email : 
Brief Description: 

Bubbly is a voice-blogging service for mobile phones where individuals and celebrities record voice updates heard by friends, family, fans and followers. Bubbly is like Twitter with a voice and is bringing social networking to mobile phones.  Bubbly's mobile operator partners include: Airtel, Vodafone, Turkcell, Digi, Indosat, AIS, CSL/New World Mobility.

Tool Category: 
App resides and runs on a mobile phone
Key Features : 

Venturebeat has covered Bubbly and the service has gained 500,000 users in India.  "Bubbly is cell phone service that aims to bring social media to the masses. It builds on the foundation set by Bubble Talk, which has 100 million users who use the service to send voice messages to on other individuals. With Bubbly, messages go to a bigger audience — followers."  By offering features that drive phone usage (text and voice), operators are able to use Bubble Motion to drive new sources of revenues that have previously been untapped.  

Main Services: 
Mobile Social Network/Peer-to-peer
Display tool in profile: 
Yes
Tool Maturity: 
Currently deployed
Platforms: 
All phones -- Voice
Program/Code Language: 
Other
Organizations Using the Tool: 

BBC

Support Forums: 
http://www.bubblemotion.com/tips-for-voice-blogging.html
Languages supported: 
English, Hindi
Is the Tool's Code Available?: 
No
Is an API available to interface with your tool?: 
No